END USER LICENSE AGREEMENT
THIS END USER LICENSE AGREEMENT (THE "AGREEMENT") IS A LEGAL AGREEMENT BETWEEN YOU,
EITHER AS AN INDIVIDUAL, COMPANY OR OTHER LEGAL ENTITY ("YOU") AND KRYON SYSTEMS LTD AND
ITS AFFILIATES (THE "COMPANY" OR "KRYON"). PLEASE READ THIS AGREEMENT CAREFULLY BEFORE
INSTALLING ANY KRYON SOFTWARE PRODUCT. ANY USE OF THE "KRYON" SOFTWARE, INCLUDING THE
UNATTENDED AUTOMATION PLATFORM (WHICH CONSISTS OF THE KRYON UNATTENDED ROBOTS,
KRYON WIZARDS, KRYON STUDIO, KRYON SERVER AND KRYON MANAGEMENT CONSOLE COMPONENTS)
, THE ATTENDED AUTOMATION PLATFORM (WHICH COSISTS OF THE KRYON ATTENDED ROBOTS, KRYON
WIZARDS, KRYON SENSORS, KRYON STUDIO AND KRYON SERVER COMPONENTS) AND/OR THE PROCESS
DISCOVERY SOFTWARE INCLUDING ANY REVISIONS, MODIFICATIONS, ENHANCEMENTS, UPDATES
AND/OR UPGRADES THERETO (HEREINAFTER “SOFTWARE”) SUPPLIED BY THE COMPANY ARE AND
SHALL BE, SUBJECT TO THE TERMS AND CONDITIONS SET FORTH IN THIS AGREEMENT, UNLESS YOU AND
THE COMPANY HAVE EXECUTED A SEPARATE AGREEMENT IN WRITING, SIGNED BY BOTH YOU AND THE
COMPANY WHICH EXPRESSLY SUPERSEDES THIS AGREEMENT.
BY DOWNLOADING, INSTALLING, OPERATING OR OTHERWISE USING THE SOFTWARE, YOU ARE
EXPRESSLY AND EXPLICITLY ACCEPTING THIS AGREEMENT AND AGREEING TO BE BOUND BY ITS
TERMS AND CONDITIONS. IF YOU DO NOT AGREE TO THIS AGREEMENT OR ARE NOT WILLING TO BE
BOUND BY IT, DO NOT DOWNLOAD, INSTALL, OPERATE OR OTHERWISE USE THE SOFTWARE AND
YOU MUST PROMPTLY UNINSTALL THE SOFTWARE, AND ANY PART THEREOF, FROM YOUR SYSTEM.
1. License grant and restrictions.
1.1 The Software. The commercial Software is proprietary software provided to you in binary executable form for the
regular and standard purposes the Software was designed for, all in accordance with the terms set forth in this
Agreement. The term "Software" includes the Software and its binary code, compilation of data, or visual display
resulting from the operation of the Software, and any associated materials, equipment, systems, specifications and
documentation.
1.2 License. Subject to the terms and conditions of this Agreement, the Company hereby grants you, and you accept, a
limited, non-exclusive, non-sublicensable, non-transferable and fully revocable license to use the Software solely
for your internal business purposes and solely in binary form, all in accordance with the terms contained in this
Agreement and in accordance with the Software's documentation. All other rights in the Software are expressly
reserved by the Company. Unless otherwise indicated in the purchase order (the "Order"), the license hereunder is
a term license and will be valid as long as your subscription is paid for.
1.3 Prohibited Uses. Except as specifically permitted herein, without the prior written consent of the Company you
agree not to, directly or indirectly: (i) use, modify, incorporate into or with other software, or create a derivative
work of any part of the Software; (ii) sell, resell, license (or sub-license), lease, assign, transfer, pledge, or share
your rights under this Agreement with or to anyone else; (iii) copy, distribute, publish or reproduce the Software;
(iv) use or permit the Software to be use to perform services for third parties, whether on a service bureau or time
sharing basis or otherwise, without the express authorization of the Company; (v) disclose, publish or otherwise
make publicly available the results of any benchmarking of the Software, or use such results for your own competing
software development activities; (vi) modify, disassemble, decompile, reverse engineer, revise or enhance the
Software or attempt to reconstruct or discover any source code or underlying ideas or algorithms of the Software,
except to the extent otherwise permitted under applicable law, in the jurisdiction of use, notwithstanding this
prohibition; (vii) remove or otherwise alter any of the Company's trademarks, logos, copyrights, notices or other
proprietary notices or indicia, if any, fixed or attached to the Software as delivered to you; (viii) ship, transfer or
export the Software into any country, or make available or use the Software in any manner which is in violation of
applicable export control laws, restrictions or regulations; (ix) transfer or otherwise make available to the Company
any Personal Data (as further detailed below); and/or (x) disclose, provide or otherwise make available trade secrets
contained within the Software and related documentation in any form to any third party without the prior written
consent of the Company. You shall implement reasonable security measures to protect such trade secrets.
1.4 Lawful Use: You hereby declare and agree that you shall only use the Software in a manner that complies with all
applicable laws in the jurisdiction in which you use the Software, including, but not limited to, applicable restrictions 
`
14103/6000/7293726v1
2
concerning the protection of privacy and intellectual property including copyrights and any other intellectual
property rights. The Software should be installed in accordance with the instructions of the Company and in
accordance with the instructions set forth in the Software's documentation.
1.5 Affiliates. If you purchase the right to use the Software by your Affiliate (as defined below), you shall: (i) provide
each such Affiliate with a copy of this Agreement; (ii) ensure that each such Affiliate complies with the terms and
conditions therein; and (iii) be responsible for any breach of these terms and conditions by any such Affiliate. For
purposes of this Agreement, "Affiliate" means any entity that Controls, is Controlled by, or is under common
Control with you, where "Control" means ownership, directly or indirectly, of 50% or more of the voting interest.
2. Consideration. The consideration for the license granted hereunder, will be in accordance with the payment model
specified in the Order. Unless otherwise specified in the executed Order, (i) you will pay all amounts due under this
Agreement in U.S. Dollars, and (ii) all amounts invoiced hereunder are due and payable within thirty (30) days of the
date of the invoice. All amounts payable under this Agreement are exclusive of sales, use, value-added, withholding, and
other taxes and duties. You shall pay all taxes and duties assessed in connection with this Agreement by any authority,
except for taxes payable on Company's net income. If any such tax or duty has to be withheld or deducted from any
payment under this Agreement, you shall gross-up the payment under this Agreement by such amount to ensure that after
such withholding or deduction the Company shall receive an amount equal to the payment otherwise required. Except as
provided in this Agreement, fees are non-refundable and non-cancelable. Payments which are not received when due
shall bear interest on the outstanding amount at the lower of the maximum rate permitted by law or 1½% per month
commencing with the date the payment was due. Software will be installed and delivered to you by Company to the
address as specified in the Order. Applicable delivery charges will be included in an invoice to you unless otherwise
stated in the Order. You shall reimburse the Company for all reasonable pre-approved travel and out-of-pocket expenses
incurred in connection with this Agreement including, but not limited to, the installation of the Software.
3. Title & Ownership. The Software and the related documentation are licensed and not sold. The Company and its
licensors are and shall retain all right, interest and ownership in and to the Software and the related documentation,
including without limitation in and to any and all intellectual property rights (including, without limitation, copyrights,
trade secrets, trademarks, etc.) evidenced by or embodied in and/or attached/connected/related to the Software. This
Agreement does not convey to you an interest in or to the Software but only a limited revocable right to use the Software
in accordance with the terms of this Agreement. Nothing in this Agreement constitutes a waiver of the Company’s
intellectual property rights under any law. If you contact the Company with feedback data (e.g., questions, comments,
suggestions or the like) regarding the Software (collectively, “Feedback”), such Feedback shall be deemed nonconfidential, and the Company shall have a non-exclusive, worldwide royalty-free and perpetual license to use or
incorporate such Feedback into the Software and/or other current or future products or services of the Company (without
your approval and without further compensation to you).
4. Limited Warranty, Exclusions and Disclaimers.
4.1 Limited Warranty. Subject to the limitations and conditions set forth in the Agreement, the Company represents
and warrants that commencing from the date the Software is delivered to you and during the term of the license,
under normal authorized use, the Software shall perform in substantial conformance with its documentation. As
your sole and exclusive remedy and the Company's sole liability for breach of this warranty during the
abovementioned period, the Company shall, upon your written notice, repair the Software.
4.2 Exclusions. The warranty set forth above shall not apply if the failure of the Software results from or is otherwise
attributable to: (i) repair, maintenance or modification of the Software by persons other than the Company's
authorized third parties; (ii) accident, negligence, abnormal physical or electrical stress, abnormal environmental
conditions, abuse or misuse of the Software; (iii) use of the Software other than in accordance with the Software's
manuals, specifications or documentation; (iv) the combination of the Software with equipment or software not
authorized or provided by the Company or otherwise approved by the Company in the Software's manuals,
specifications or documentation; or (v) the Software being licensed for beta evaluation, testing or demonstration
purposes.
4.3 Disclaimers. OTHER THAN AS EXPLICITLY STATED UNDER THIS AGREEMENT, TO THE EXTENT
PERMITTED BY APPLICABLE LAW, THE SOFTWARE AND THE DOCUMENTATION ARE PROVIDED
ON AN “AS IS” BASIS. THE COMPANY DOES NOT WARRANT THAT THE SOFTWARE WILL MEET
YOUR REQUIREMENTS OR THAT THE SOFTWARE'S OPERATION WILL BE SECURE, 
`
14103/6000/7293726v1
3
UNINTERRUPTED, ERROR-FREE, FREE OF VIRUSES, BUGS, WORMS, OTHER HARMFUL
COMPONENTS OR OTHER PROGRAM LIMITATIONS. TO THE EXTENT ALLOWED BY LAW, THE
COMPANY EXPRESSLY DISCLAIMS ALL EXPRESS WARRANTIES, ALL IMPLIED WARRANTIES, AND
ALL CONDITIONS, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR CONDITION
OF MERCHANTABILITY, NON-INTERFERENCE, NON-INFRINGEMENT, FITNESS FOR A PARTICULAR
PURPOSE, SATISFACTORY QUALITY AND ANY WARRANTIES ARISING OUT OF COURSE OF
DEALING OR USAGE OF TRADE. IN ADDITION, DUE TO THE CONTINUAL DEVELOPMENT OF NEW
TECHNIQUES FOR INTRUDING UPON AND ATTACKING NETWORKS, COMPANY DOES NOT
WARRANT THAT THE SOFTWARE OR ANY EQUIPMENT OR SYSTEM SUPPLIED BY THE COMPANY
WITH THE SOFTWARE (IF ANY), WILL BE FREE OF VULNERABILITY TO INTRUSION OR ATTACK.
TO THE EXTENT THAT ANY OF THE SAME CANNOT BE EXCLUDED, SUCH IMPLIED CONDITION,
REPRESENTATION AND/OR WARRANTY IS LIMITED IN DURATION TO THE EXPRESS WARRANTY
PERIOD AND REMEDIES REFERRED TO IN SUBSECTION 4.1 ABOVE. SOME STATES (COUNTRIES
AND PROVINCES) DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY (OR
CONDITION) MAY LAST, SO THE LIMITATION DESCRIBED ABOVE MAY NOT APPLY TO YOU.
5. Limitation of Liability. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW (A) THE COMPANY
OR ITS SUPPLIERS AND/OR LICENSORS SHALL NOT BE LIABLE WHETHER UNDER CONTRACT, TORT OR
OTHERWISE, TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, PUNITIVE,
EXEMPLARY, SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY KIND (INCLUDING BUT NOT LIMITED
TO, ANY LOSS OR DAMAGE TO BUSINESS EARNINGS, LOST PROFITS OR GOODWILL AND LOST OR
DAMAGED DATA OR DOCUMENTATION), SUFFERED BY ANY PERSON, ARISING FROM AND/OR
RELATED WITH AND/OR CONNECTED TO THE INSTALLATION OF THE SOFTWARE OR ANY EQUIPMENT
OR SYSTEM SUPPLIED BY THE COMPANY (IF ANY) AND/OR ANY USE OF OR INABILITY TO USE THE
SOFTWARE OR ANY EQUIPMENT OR SYSTEM SUPPLIED BY THE COMPANY (IF ANY), EVEN IF THE
COMPANY WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES; AND (B) IN NO EVENT SHALL THE
COMPANY'S TOTAL LIABILITY ARISING OUT OF OR RELATING TO THIS AGREEMENT FROM ALL
CLAIMS OR CAUSES OF ACTION AND UNDER ALL THEORIES OF LIABILITY, EXCEED THE TOTAL
PAYMENTS ACTUALLY MADE TO THE COMPANY FOR THE SOFTWARE, IF ANY, DURING THE TWELVE
(12) MONTH PERIOD PRIOR TO ANY SUCH CLAIM OR CAUSE OF ACTION AROSE. THIS LIMITATION OF
LIABILITY IS CUMULATIVE AND NOT PER INCIDENT.
6. Third Party Software. The Software is based on software which is developed and owned by the Company and/or its
licensors. The Software may use or include third party software, files and components that are subject to open source and
third party license terms. A list of third party components that are subject to licenses that require certain notifications to
be made ("Third Party Components") is available in the Software or its documentation and may be updated from time
to time by Company. Your right to use such Third Party Components as part of, or in connection with the Software is
subject to any applicable acknowledgements and license terms accompanying such Third Party Components contained
therein or related thereto. If there is a conflict between the licensing terms of such Third Party Components and this
Agreement, the licensing terms of the Third Party Components shall prevail in connection with the related Third Party
Components. Such Third Party Components are provided on an “AS IS” basis without any warranty of any kind and shall
be subject to any and all limitations and conditions required by such third parties. You hereby agree to such terms
associated with the Third Party Components. Under no circumstances shall the Software or any portion thereof (except
for the Third Party Components contained therein) be deemed "open source" or "publicly available" software.
The licenses of certain Third Party Components may require the provision of the source code of these Third Party
Components. With respect to any licenses of Third Party Components that require the provision of the open source code
of these Components, the Company will provide you and any third party, during a period set forth by each such license,
for a charge of no more than Company's cost of physically performing source distribution, a complete machine-readable
copy of the corresponding source code, on a medium customarily used for software interchange. For that purpose, you
should contact the Company at: oren@kryonsystems.com .
7. Anonymous Data. The Software may generate certain non-identifiable, aggregated and analytics information related to
its operation and use which does not include any personally identifiable information of yourself or of other users (the
"Anonymous Data"). Such Anonymous Data may include information related to scripts, test data and search terms. You 
`
14103/6000/7293726v1
4
acknowledge that the Company may collect, process, disclose, publish and use in any other manner such Anonymous
Data in order to provide and improve the Company's products and services and for any other legitimate business purposes.
The Company is and shall remain the exclusive owner of the Anonymous Data. For the avoidance of doubt, the Company's
Software and related services do not require the Company to process, access or use any personally identifiable
information or other data protected under applicable privacy laws (the "Personal Data"). Therefore, you hereby represent
and warrant that (i) you will not transfer or otherwise make available to the Company any Personal Data, and (ii) you
have obtained all applicable permits, authorizations and/or consents as to allow the Software's operation and functionality
on your systems in accordance with the terms of this Agreement. In order to avoid any processing of Personal Data by
the Company, it is hereby clarified that any support services that may be required with respect to the Software shall be
performed by the Company only on your premises.
8. Indemnification.
8.1 Company acknowledges and agrees to defend, at its expense, any third party action or suit brought against you
alleging that the Software licensed to you hereunder infringes intellectual property rights held by any third party
("IP Infringement Claim"), and the Company will pay any damages awarded in final judgment of a competent
court against you that are attributable to any such claim; provided that (i) you notify the Company promptly in
writing of such claim; and (ii) you will grant the Company sole authority to handle the defense or settlement of any
such claim, suit or proceeding and will provide the Company with all reasonable information and assistance, at
Company’s expense. The Company will not be bound by any settlement that you enter into without the Company's
prior written consent. If the Software becomes, or in the Company's opinion is likely to become, the subject of an
IP Infringement Claim, then the Company may, at its sole option and expense (a) procure for you the right to
continue using the Software; (b) replace or modify the Software to avoid the IP Infringement Claim; or (c) if options
(a) and (b) cannot be accomplished despite the Company's reasonable efforts, the Company may accept return of
the Software and provide you with a prorated refund based on the remaining license period. Notwithstanding the
foregoing, the Company shall have no responsibility for IP Infringement Claim resulting from or based on: (i)
modifications to the Software made by a party other than the Company or its designee; (ii) your failure to use
updated or modified Software provided by the Company specifically to avoid infringement; or (iii) combination or
use of the Software with equipment, devices or software not supplied or authorized by the Company or not in
accordance with the Company's instructions. THE FOREGOING TERMS STATE THE COMPANY'S SOLE AND
EXCLUSIVE LIABILITY AND YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY CLAIMS OF
INTELLECTUAL PROPERTY INFRINGEMENT OR MISAPPROPRIATION.
8.2 You agree to defend, indemnify and hold harmless the Company, its officers, directors, employees and agents, from
and against any and all claims, damages, obligations, losses, liabilities, costs, debts, and expenses (including but not
limited to attorney's fees) arising from: (i) your unauthorized use of the Software; and/or (ii) your violation of any
term of this Agreement.
9. Term; Termination. This Agreement is effective upon downloading, installing, operating or otherwise using the
Software. This Agreement will remain in force until terminated in accordance with this Agreement. If you have obtained
a subscription to the Software, this Agreement will remain in effect as long as such subscription is paid for. The Company
may terminate this Agreement immediately without notice if you fail to comply with or breach any provision of this
Agreement. You may terminate this Agreement at any time. Upon termination of this Agreement: (i) the license granted
to you in this Agreement shall expire and you, upon termination, shall discontinue all further use of the Software; (ii) you
shall promptly remove the Software from all hard drives, networks and other storage media and destroy all copies of the
Software in your possession or under your control. Upon the Company's request you shall within three (3) days certify
destruction of, all full or partial copies of the Software, documentation and related materials provided to you by the
Company or on its behalf; and (iii) any sums paid by you until the date of termination are non-refundable, and you shall
not be relieved of your duty to discharge in full all due sums owed by you to the Company under this Agreement, which
sums shall become immediately due and payable on the date of termination of the Agreement. Sections 3-9 and 12 shall
survive any termination of this Agreement.
10. Maintenance and Support. During the term of the license period, the Company will provide, at no additional cost,
support and maintenances services subject to the terms and conditions specified in the Company's Service Level
Agreement, attached hereto as Exhibit A.
11. Reference Customer. You agree that Company may identify you as a user of the Software and use your trademark and/or 
`
14103/6000/7293726v1
5
logo (i) in sales presentations, promotional/marketing materials, and press releases, and (ii) in order to develop a brief
customer profile for use by Company on Company's website and other promotional channels for promotional purposes.
12. Miscellaneous. This Agreement shall be governed by the laws of the State of New York, United States of America,
without regard to that state’s conflicts of laws rules. All disputes arising under or relating to this Agreement shall be
resolved exclusively in the appropriate court sitting in the State of New York, United States of America. This Agreement
represents the complete agreement concerning the license granted herein and the subject matter hereof. The Company
may, at its sole discretion, change the terms contained herein by providing you a written notice. The failure of either party
to enforce any rights granted hereunder or to take action against the other party in the event of any breach hereunder shall
not be deemed a waiver by that party as to subsequent enforcement of rights or subsequent actions in the event of future
breaches. If any provision of this Agreement is held to be unenforceable, such provision shall be reformed only to the
extent necessary to make it enforceable. You may not assign your rights or obligations under this Agreement without the
prior written consent of the Company. The Company may assign or transfer its rights and/or obligations under this
Agreement without restriction or notification.
I HAVE READ AND UNDERSTOOD THIS AGREEMENT AND AGREE TO BE BOUND BY ALL OF ITS TERMS
AND CONDITIONS.
KRYON SYSTEMS LTD. _________________________________________
Sign: _____________________________ Sign: _____________________________
Name: _____________________________ Name: _____________________________
Title: _____________________________ Title: _____________________________
Date: _____________________________ Date: _____________________________
`
14103/6000/7293726v1
6
EXHIBIT A
THE KRYON PLATFORM STANDARD MAINTENANCE & SERVICE LEVEL AGREEMENT
1. Introduction and Definitions
This document defines Kryon's policies, definitions, and responsibilities with regard to Kryon's’ Standard Support
and Maintenance offering only.
Support refers to Kryon's responsibilities to address questions and issues related to any of the Kryon platform
components (i.e. Unattended Robot, Attended Robot, Studio, etc.) or their products (i.e. Wizards). Support is
available for customers who purchased licenses and for the versions supported (GA version and one major release
before that. For example, if the current GA version is 3.X, then customers are entitled to support on versions 2.X and
3.X. Customers utilizing older versions will need to upgrade their version in order to get support).
Kryon cannot guarantee proper functionality or adequate performance of the platform when it is installed on hardware
that does not meet the platform’s minimal prerequisites. Support is such a case will be limited.
Maintenance refers to customer rights to receive bug fixes and version upgrades for the product purchased.
2. Support Hours and Channels
Standard Support is provided via email and during regular business hours, Eastern Standard Time. Remote access to
customer environment (i.e. using screen-sharing technology such as WebEx/AT&T Connect etc.) is required for
proper support. If remote access is not available, supplier will not be responsible for any delay caused to the initial
response time and time resolution.
2.1 Support Hours
Support hours are Monday through Friday; 9:00am to 6:00pm.
2.2 Support Channels
Please send all support emails to support@kryonsystems.com.
3. Severity Levels and Expected Response Time
Kryon will make its best effort to address any support call immediately and professionally. However, Kryon
guarantees a specific response time according to the severity of the reported issue. The following table defines the
severity levels and the maximum response times guaranteed by the Kryon support team:
Severity
Level
Definition Initial Response
Time
Time to Resolution (*)
1 An emergency situation, in which the
primary system (i.e. the system
supported by Kryon) produces materially
incorrect results, fails catastrophically or
is otherwise rendered inoperable and in
which all or multiple end users (two or
more) simultaneously experience the
same failure and the problem is caused
directly or indirectly by Kryon's
platform, and Kryon's platform cannot
be terminated or shut down.
Up to 3 business
hours
Up to 1 business day
`
14103/6000/7293726v1
7
Severity
Level
Definition Initial Response
Time
Time to Resolution (*)
2 Some elements or components of the
service, affecting a single or multiple end
users simultaneously, are inoperative
resulting in loss of data, functionality or
degraded performance, but where a
temporary workaround is available (such
as terminating the service).
Up to 8 business
hours
Up to 5 Business Days
3 All other service-impacting events,
which carry less significance than
Severity 1 or 2.
Up to 48 business
hours
Up to 10 Business Days
4 All non-service-impacting issues such as
documentation or product enhancement
requests, questions, etc.
Up to 5 business
days
NA
* Time to Resolution: The time it takes Kryon to present a resolution or a plan for resolution in order to solve the
reported issue.
4. Maintenance
During the term of the license period Kryon customers are entitled to free version upgrades (Additional fees may
apply for new features).
The Kryon version release policy includes:
• Major version upgrades may include significant capabilities or feature enhancements. Major upgrades also
include accumulated bug fixes. Major upgrade refers to the number to the left of the decimal point in the product
version number structure. For example the X in version X.Y
• Minor version upgrades include aggregated bug fixes and/or minor functionality enhancements. Minor upgrades
refer to the first digit to the right of the decimal point in the product version number structure. For example the
Y in version X.Y
• Customers may decide if and when to upgrade their platform version to the current GA version. Support will not
be available for customers using versions that are older than one major version before the current GA version.
******************************************************