Terms and Conditions for the Microsoft Teams Direct Routing Service "The definitions used below are defined in the Agreement. The current definitions can be found at www.za.logicalis.com/globalassets/south-africa/service_terms.pdf" 1. Provider reserves the right to request Customer to pay a refundable deposit in the amount of the estimated average monthly call billing to be paid to Provider before commissioning the Service. 2. Customer will pay Provider the amount invoiced monthly for call costs by the 7th day of the calendar month. 3. Provider shall be entitled to suspend the Service without notice if Customer fails to make payment of any outstanding amounts by the Due Date; or if Customer exceeds its credit limit; or if Provider detects suspicious calling patterns that are not normally associated with the Customer. 4. Customer accepts that the Service is dependent on third party upstream service providers and as such accepts that Provider cannot be held responsible for non-availability of call services or poor call quality if such faults are due to a third party upstream service provider. 5. Customer cannot use the Service to make calls to destinations outside of South Africa unless Customer has requested to do so in writing and Provider has agreed to the request in writing. 6. Provider cannot be held responsible for any costs or damages (including, but not limited to, call costs) incurred by Customer due to unauthorised use (including, but not limit to, hacking and theft) of Customer’s telephony system and/or Service access details in the possession of Customer. 7. The Service includes support for the Provider components required to deliver the Service, up to the Provider’s end of the channel connecting the Customer’s M365 tenant to the Service. The Service does not cover the provision of support to Customer on any problems not due to a fault with the Service. For example, support for a fault with the M365 client software or with the Customer’s internet connectivity to the M365 tenant would be excluded from the Service. 8. Provider will ensure a Mean Opinion Score (MOS) of 3.5 or better for call quality as measured on equipment in Provider’s core network upon which the Service is delivered. 9. The Service does not support any facsimile services. 10. Provider may change call rates associated with the Service at any time provided Customer receives written notice of such changes at least 20 Business Days prior to them becoming effective if not due to fluctuations in foreign currency exchange rates and one Business Day prior to them becoming effective if due to such fluctuations. 11. The Monthly Rate is shown for indicative purposes only as it is calculated on the Customer’s estimated requirements specified in the schedule and may therefore vary from month to month according to the Customer’s actual requirements. 12. In the event that any channel provisioned on an initial term of twelve (12) months or more is terminated within its initial term, Logicalis South Africa shall be entitled to invoice the Company, for the remaining term. 13. Each channel shall be unique to and used solely by a single end user. Provider reserves the right to suspend or terminate the Service, on providing 10 Business Days’ notice to the Company, where Provider reasonably believes that multiple end users have been allocated to a channel. 14. The Service shall only be accessed by a single M365 tenant and the use of the Service by multiple tenants is not permitted. Glossary M365: Refers to any Microsoft 365, or Office 365 cloud-bases service subscription which include the Microsoft Teams client. Channel: A channel is an exclusive subscription which permits a named End user to access the Service to make and receive voice calls via PSTN. End user: Refers to the Customer’s Personnel using the Service.