General Terms and Conditions for Revide AB’s online services, 2018 1. General These General Terms and Conditions together with a Licensing agreement govern the use of the online services of Revide AB (VAT no. 556787-0208). If the terms and conditions of the agreement deviate from these General Terms and Conditions, the deviating terms and conditions in the agreement shall take precedence. Acceptance of an agreement drawn up by an undertaking representing Revide must be approved by Revide before an agreement between the Customer and Revide is deemed concluded. 2. Definitions The following words and concepts (including their grammatical inflections and similar) used in these General Terms and Conditions are defined as follows: • Revide: Revide AB • The Customer: the legal (or, where appropriate, natural) person who enters into this agreement with Revide. • Users: the natural persons who use Revide’s online services within the framework of this agreement with the Customer. • Contact: the person designated by the Customer as the contact person in support issues. • The Service: the Voyado online service • Data: information entered in the Service by the Customer. 3. Copyright The agreement does not entail the transfer of copyright or other intellectual property rights to the Customer. During the term of the agreement, Revide conveys to the Customer a non-transferable right of use of the Service for the Customer’s internal business interests. The Customer is not entitled to modify any software or part of the Service without obtaining the advance written consent of Revide. Copyright and other rights concerning such modifications belong to Revide without separate compensation. The Customer is not entitled to decompile or disassemble any software or part of the Service without the written consent of Revide. 4. Delivery The Service is deemed delivered when the Customer has received login information for the Service. The Customer’s obligation to pay, according to section 7 below, enters into effect at the same time. 5. Customer’s liability The Customer undertakes to indemnify Revide so that Revide can never be held liable for claims filed by a third party arising from the use of the Service that is attributable to the Customer. The Customer undertakes to refrain from making unauthorised intrusion into Revide’s data resources. This obligation includes the use of the Service – including any supplementary services – by both the Customer’s employees, or persons with comparable legal status, as well as the use of the Service by others that is attributable to the Customer. The Customer is responsible for ensuring that each piece of information about user identity and password is satisfactorily stored so that unauthorised persons cannot become knowledgeable of this. In the event of a breach of any of the above, Revide is entitled and free to choose, effective immediately, whether to restrict access to the Service or give notice to terminate the agreement. Revide reserves the right to charge the Customer any expense or cost for measures taken by Revide resulting from misuse by the Customer. In the event of a breach of section 5, Revide reserves the right to retain information stored by Revide, awaiting the Customer’s performance, as surety for its claim. 6. Term of agreement; termination of the agreement The term of agreement is two (2) years. The agreement is automatically extended by one (1) year at a time if the Service is not terminated in writing by giving no less than three (3) months’ notice before the end of the term of agreement. In the event of non-payment, as for other breach of contract, Revide has the right to cut off the Customer’s access to the Service with immediate effect. 7. Price and terms of payment The price specified in the agreement applies to the Service. The cost of the Service is charged in advance by invoice, and any traffic costs are charged in arrears. Price information is specified exclusive of value-added tax. Volume-based services in which a certain maximum level is agreed for a certain price (e.g. number of addresses in a database, number of users, etc.) are automatically upgraded to the next price level when this limit is exceeded. It is incumbent on the customer to inform Revide of changes in volume; if this does not happen, Revide is entitled to charge the Customer in arrears for the volumes used. In the event of non-payment, Revide is entitled and free to choose whether to block access to the Service until payment in full has been received or to give notice to terminate the agreement. Such notice of termination requires Revide to have given the Customer a thirty (30) day deadline for rectification. Revide is entitled to update the price once a year pursuant to Statistics Sweden’s National Labour Cost Index (AKI), with the baseline month being the delivery month. 8. Users The Service is utilised by the user or users designated by the Customer. The number of users is restricted to the quantity specified in the agreement. From among its users, the Customer must designate one or more contact persons who are responsible for contact with Revide in support issues. 9. Support and training See separate agreement/appendix. 10. Safekeeping of source codes Issues concerning the safekeeping of source codes are regulated where appropriate by separate agreement. 11. Modification of the Service Revide is entitled to change the scope and content of the Service. Any change which results in the removal of or drastic reduction in the functionality that existed at the entering into of the contract must be notified to the Customer one (1) month before said change is to be implemented. Provided that the change involves a clear and substantial functionality impairment or restriction for the Customer and that the Customer states in writing within fourteen (14) days that said change or restriction is not acceptable, the Customer has the right to terminate the agreement effective from the day on which the change is implemented and to be refunded the advance payment paid for the period from the date of the implementation of the change. 12. Equipment requirements The Customer is responsible at all times for both access to and costs of any and all technical equipment and software which are required to use the Service. The Service requires a modern web browser and internet connection. Information about which operating system and web browser that are supported by the System will be provided by Revide upon request. 13. Access to the Service The Service is provided with a minimum guaranteed uptime of 98% uninterrupted operation, which is summed up on a monthly basis. This does not include scheduled shut-down (e.g. for requisite service and maintenance), of which the Customer must be notified in advance. Nor does the guarantee include stoppage caused by faults, deficiencies or similar that are beyond Revide’s control. If Revide fails to meet the guarantee above, the Customer is entitled to a one-thirtieth (1/30th) discount per guaranteed percentage point not reached, calculated on a monthly basis. In all other respects, sections 16 and 17 below apply. 14. Access to facilities, etc. The Customer must provide Revide with access to documentation, premises, hardware and software to the extent required for Revide being able to carry out its contractual obligations. 15. The Customer’s data in the Service The Customer possesses the rights to the Customer’s data in the Service. Revide ensures it that necessary technical and organisational measures are adopted to protect the Customer’s information stored at Revide from unauthorised access, destruction and modification. The information is password protected and stored on servers in monitored data centres. Furthermore, the information is backed up on a daily basis. Revide undertakes to refrain from handing over the Customer’s data to a third party, except in instances where such an obligation complies with a statute, statutory order, court order or court ruling. Except for requisite system administration, etc., e.g. to perform this agreement, Revide is not permitted to check the Customer’s stored information. The information may, however, be used for statistical purposes. In the event that Revide commits a breach of this point 15, the Customer is entitled to give written notice to terminate the agreement with immediate effect. 16. Force majeure Revide cannot be held liable for loss or damage in the event that Revide is prevented from performing its obligation due to circumstances that are beyond Revide’s control, which, for example, can be contingent on, but do not exclusively need to be contingent on, legal enactment in Sweden or abroad, official action in Sweden or abroad, events of war, large-scale mobilisation or calling up of troops, requisition, sequestration, strike, blockade, lockout, break-in, water damage, fire damage, stroke of lightning, lightning, flooding or other similar circumstance. The proviso concerning strike, lockout and blockade also applies, even if Revide is the object of or takes such industrial action. Revide cannot be held liable for loss or damage caused by stoppage or other disturbance of automatic data processing, data transfer, telecommunications, other electronic communication or power supply or for any other similar reason beyond Revide’s control. 17. Limitation of liability in other instances Revide does not have to compensate any loss or damage occurring in instances other than specified in section 16, if Revide has observed normal attentiveness. Revide cannot be held liable in any instance of indirect loss, such as loss of profit, loss of production, costs of engaging consultants, costs of equipment and similar costs or losses. Nor can Revide be held liable for the Customer’s loss of data. Revide’s liability is in all instances restricted to a sum that at most equates to the price paid for the Service in the term of agreement in which the loss/damage took place. In order for compensation to be payable, a claim must be submitted within one (1) month from the time the loss/damage is detected or should have been detected. 18. Assignment of agreement, etc. The Customer may not assign its rights or obligations pursuant to this agreement to another party without the written approval of Revide. The Customer is not entitled to assign or upload the right of use to copies of the Service. Revide is entitled, also without the consent of the Customer, to assign its rights and obligations pursuant to this agreement to another party. 19. Insolvency of a party Either party is entitled to rescind the agreement if the other party enters into bankruptcy, composition negotiations or liquidation proceedings. 20. The Customer’s obligations and responsibility for personal data The Customer agrees that the Service is to be used for lawful purposes only, and the Customer undertakes to indemnify Revide for any and all claims from a third party aimed at Revide and arising from the Customer’s use of the Service. The Customer is responsible for the processing of personal data that takes place by means of the Customer’s use of the Service. 21. Modification of the agreement During the current term of agreement, Revide is entitled to modify this agreement. The Customer must be notified of such a modification no less than thirty (30) days before the modification enters into effect. If the Customer does not accept the modification, the Customer is entitled to terminate the agreement and to be refunded the price paid for the Service concerning the time after the implementation of the change. 22. Applicable law and settlement of disputes Swedish law shall be applied to this agreement. A final decision regarding any disputes arising from this agreement shall be made by a Swedish court of law, whereby the District Court of Stockholm shall be the court of first instance.