1. Orders, pricing, invoicing and payment 1.1. You shall, upon and subject to credit approval by Wandera, purchase the Services by issuing a purchase order specifying the relevant number of users and contract duration (“Purchase Order”). Each Purchase Order must be signed, if requested by Wandera, or (in the case of electronic transmission) sent, by an authorized representative, indicating the specific Service, quantity, price, total purchase price, bill-to address, tax exempt certifications, if applicable, contract reference if any, and any other special instructions. The terms of this Agreement shall apply, regardless of any additional or conflicting terms on any Purchase Order or other correspondence or documentation submitted by you to Wandera, and any such additional or conflicting terms are deemed rejected by Wandera. 1.2. The price for the Services shall be (i) as specified in Wandera’s then-current price list for the applicable country, or (ii) as specified in a written price quotation submitted by Wandera. 1.3. Payment terms shall be net 30 days from the date of invoice. Any sum not paid by you when due shall bear interest from the due date until paid at a rate of (a) 10 per cent per annum, or (b) the maximum rate permitted by law, whichever is less. 1.4. Fees shall be invoiced annually in advance unless otherwise approved by Wandera and specified on the Order Form. Fees for the Service shall be payable from the date on which Wandera notifies you that the Service is available for use (“Provisioning Date”). 1.5. All stated prices are exclusive of any taxes, fees and duties or other similar amounts. You shall pay any taxes relating to the Services you purchase, or present an exemption certificate acceptable to the taxing authorities. Applicable taxes shall be billed as a separate item on the invoice, to the extent possible. Wandera reserves the right to gross up any Service fee if a withholding prevents Wandera from receiving the amount specified in the Purchase Order. 1.6. You agree to provide an Order Form to purchase additional licenses if the number of actual distinct licenses enrolled exceeds the number of licensed devices from time to time. 1.7. The Services term shall be as specified in the applicable Order Form. Except as otherwise specified in an Order Form, Services will automatically renew for additional periods equal to the expiring Service term or one year (whichever is longer), unless either party gives the other notice of non-renewal at least 60 days before the end of the relevant Service term. The per- unit pricing during any renewal term will increase by up to 7.5% above the applicable pricing in the prior term, unless We provide You notice of different pricing at least 60 days prior to the applicable renewal term. Except as expressly provided in the applicable Order Form, renewal of promotional or one-time priced Services will be at Our applicable list price in effect at the time of the applicable renewal. Notwithstanding anything to the contrary, any renewal in which the volume for any Services has decreased from the prior term will result in re-pricing at renewal without regard to the prior term’s pricing. 2. Wandera responsibilities 2.1. Subject to your compliance with this Agreement and your end users’ compliance with the End User Agreement, Wandera grants you a non-exclusive, non-transferable, non-sublicensable, revocable license to download, install and use the executable form of the Wandera software (the ‘Software’) and to make the Software available to your end users. 2.2. As long as you have paid all applicable fees, Wandera will continue to: a) provide the Services as ordered by you; b) provide all updates commercially released by Wandera; and c) use its reasonable commercial endeavors to resolve technical problems identified with the Service. Wandera does not provide technical support for any third-party hardware or software. 3. Your responsibilities 3.1. You recognise that information sent to and from your end users will pass through Wandera’s systems and accordingly you undertake to comply (and ensure that your end users comply) with all relevant legislation applicable to use of the Internet. 3.2. Wandera reserves the right, but shall have no obligation, to investigate your use of the Services in order to determine whether a violation of this Agreement has occurred or to comply with any applicable law, regulation, legal process or governmental request. 3.3. You agree to defend, indemnify and hold Wandera, its Affiliates and their respective officers, directors, employees, consultants, and agents harmless from and against any and all claims, liabilities, damages, losses and expenses, including reasonable attorneys’ fees and costs, arising out of or in any way connected with your violation of any third party right, including without limitation any intellectual property right, publicity, confidentiality, property or privacy right. 3.4. It is your responsibility to notify your end users that their mobile traffic may be monitored, and advise them of your acceptable usage policy. You are responsible for obtaining all necessary consents from any end users of the Services. 4. Maintenance 4.1. From time to time, Wandera performs scheduled maintenance to update the servers and software that are used to provide the Services. Wandera will make all reasonable attempts to notify you at least five business days in advance of any planned downtime or scheduled maintenance. Notwithstanding the foregoing, you acknowledge that Wandera may, in certain situations, need to perform emergency maintenance without any advance notice. 5. Third party content 5.1. In using the Services, you may access content, products and services provided by third parties. Wandera does not control these third parties or their links, and Wandera is not responsible for the content, products, materials or practices of any third party. You acknowledge that by using the Services you may be exposed to content that you find offensive, indecent or otherwise objectionable. You agree that Wandera is not responsible or liable for: a) the availability of such third-party websites or resources; b) the content, quality, nature, reliability, advertising, products or services on or available from such websites or resources as accessible through use of the Services; or c) any opinions, advice, offers or other information on or available from such websites or resources. 5.2. You should refer to the policies posted by other websites regarding privacy and other topics before you use them. If you choose to purchase any products or services from a third party, your relationship is directly with the third party. You agree that Wandera is not responsible or liable for any loss or damage whatsoever which you may incur from dealing with any third party. 6. Data privacy 6.1. We will only process data (whether personal data or otherwise) supplied to us or otherwise obtained by us in connection with this Agreement (the “Contract Data”) to the extent and in such manner as is necessary for the provision of the Services under this Agreement or is required by law or any regulatory body. The parties acknowledge that Wandera will only process such data as a data processor on your behalf. 7. Warranty 7.1. Wandera warrants that the Services, when properly installed and properly used, will substantially conform to the Service Description. This warranty is made solely to the Customer and is not transferable to any end user or other third party. Your sole and exclusive remedy for breach of warranty shall be, at Wandera’s option, prompt correction of any error or nonconformity; or termination of this Agreement and return of the portion of the service fees paid to Wandera by you for such non-conforming Services. 7.2. Wandera shall have no liability for breach of warranty under this Section or otherwise for breach of this Agreement if such breach arises directly or indirectly out of or in connection with: (i) any third party hardware software, services or system(s); (ii) any unauthorized modification or alteration of the Services or related software; (iii) any unauthorized or improper use or operation of the Services. 7.3. Because of the continuous evolution of the sophistication of network threats and infrastructure technologies, Wandera does not make, and it is acknowledged that Wandera cannot make any warranty or representation that any system attack or impacting incident will be detected or prevented. 7.4. You acknowledge that the Services are not designed or intended by Wandera for use or resale in, or for incorporation into products or services used in high risk activities. Wandera specifically disclaims any express or implied warranty of any kind with respect to the use of the Services in connection with any high risk activity. 8. Support Service Levels 8.1. Our RADAR portal is designed to provide intuitive device administration, incorporating a self- contained Support Center that is accessible via the Help button. This contains information on frequently-used functionality, troubleshooting and tutorials to get the most from the service. From there tickets can also be raised and tracked with Wandera Support should further assistance be required. 8.2. In addition to the Support Center, Email support is available during the office hours of 8am – Midnight (London time). Phone support is available 24x7 for Severity 1 incidents, and customers with more than 250 device licenses are entitled to phone support for all request types during the above office hours. Support services can be geographically restricted on request. 8.3. Our global Support teams are ready to assist with service requests, incidents or general queries that may arise during routine operation of the service.