Intelligent Business Solution Care Command Center Terms of Use Introduction: IBS’ Terms of Use ("ToU") for IBS Products and Services is designed to help protect IBS, IBS’ customers and the Internet community in general from fraud, abuse of resources, and irresponsible or illegal activities. As a Software as a Service Provider, IBS reserves the right to, from time to time, monitor Customer’s activity. IBS exercises no control whatsoever over the content of any information passing through its network and is not responsible for damages customer may suffer for any reason. The persons and organizations, including IBS customers, who publish materials and information, which are accessible through the IBS networks, are solely responsible for the content of such materials and information, and are solely responsible to know and to comply with all laws applicable to the publication of such materials and information. IBS will cooperate with legal authorities in the investigation of any suspected criminal or civil infringements. As stated in the terms and conditions for IBS Products and Services, IBS has the right to suspend or terminate the account of an offending customer or take other action, as IBS deems appropriate without notice. Customer Responsibilities: Commercial Services are intended solely for the use of the contract holder and its' corporate affiliates and/or subsidiaries which are connected by LAN, WAN or remote access applications, and may not be re-sold to or used by any outside entity without prior written consent from IBS. Each IBS customer is responsible for the activities of its customer base or end-users and, by accepting service from IBS, agrees to inform its customers and/or end-users of this ToU or its own Acceptable Use Policy. Complaints about customers or end-users of an IBS customer will be forwarded to the IBS customer's technical contact for action. If the offending activity continues, then the IBS customer's Products and Services may be subject to termination or other action, as IBS deems appropriate without notice. Patient Confidentiality: As a user of one or more of IBS’ clinical applications with access to medical images, patient data and reports, the Customer will have access to what this ToU refers to as "confidential information." The purpose of this policy is to help the Customer understand the Customer’s duty regarding confidential information. Confidential information includes patient information, medical images, and reports. The Customer may learn of or have access to some or all this confidential information through IBS’ applications. Confidential information is valuable and sensitive and is protected by law. The intent of these laws is to assure that confidential information will remain confidential - that is, that it will be used only as necessary to provide authorized patient care. As a clinical application user, the Customer is required to conduct itself in strict conformance to applicable laws governing confidential information. The Customer’s principal obligations in this area are explained below. The Customer is required to read and to abide by these duties. The violation of any of these duties will subject the Customer to termination or other action, as IBS deems appropriate without notice. Accordingly, as a condition of and in consideration of the Customer’s access to confidential information, the Customer agree that: 1. The Customer will use confidential information only as needed to perform the Customer’s legitimate duties as a clinical application user receiving information from the clinical application. This means, among other things, that: A. The Customer will only access confidential information for which the Customer have a need to know; and B. The Customer will not in any way divulge, copy, release, sell, loan, review, alter or destroy any confidential information except as properly authorized by the Customer’s institution. C. The Customer will not misuse confidential information or carelessly care for confidential information. 2. The Customer will safeguard and will not disclose the Customer’s access code(s) or any other authorization the Customer has that allows the Customer to access confidential information. 3. The Customer accepts responsibility for all activities undertaken using the Customer’s access code and other authorization. 4. The Customer will be responsible for the Customer’s misuse or wrongful disclosure of confidential information and for the Customer’s failure to safeguard the Customer’s access code or other authorization access to confidential information. The Customer understands that the Customer’s failure to comply with this Agreement may also result in the Customer’s termination or other action at IBS’ reasonable discretion. IBS will provide 30 days written notice to Customer of any such changes prior to their effective date. Terms of Use Guidelines IBS services are only to be used for lawful purposes. Customers may not transmit, retransmit or store material in violation of any Federal or state laws or regulations, including, but not limited to, obscenity, indecency, defamation or infringement of trademark or copyright. IBS customers may not, nor may they permit or assist others to abuse or fraudulently use IBS Products and Services, including but not limited to the following activities: Denial of Service: Knowingly engaging in any activities that will cause a denial-of-service (e.g., synchronized number sequence attacks) to any user, host or network. Distribution of Viruses: Intentional distribute software that attempts to and/or causes damage or annoyance to persons, data, and/or computer systems are prohibited. Email / Message Forging: Forging any message header, in part or whole, of any electronic transmission, originating or passing through the IBS network is in violation of this ToU. Email Spamming or Mail bombing: Transmitting of unsolicited Email to multiple recipients, sending large amounts of Email repeatedly to a person to harass or threaten, or attempting to use IBS servers as a mail drop or name server for SPAM will not be tolerated. Such offenses negatively impact system performance and are an abuse of Internet resources. Each abuse will be billed at $500 per message/recipient and may also result in suspension or termination of service. Sending unsolicited bulk Email from another provider advertising or implicating any service hosted or provided by IBS, including without limitation Email, web, FTP and DNS services, is prohibited and may result in suspension or termination of service. Fraudulent Activities: Fraud is an intentional misrepresentation or misleading statement, writing or activity made with the intent that the person receiving it will act upon it, or, obtaining or attempting to obtain service by any means or device with intent to avoid payment. Hacking or "Spoofing": IBS will not tolerate any customer or end-user attempting to access any computer resource not belonging to that user, or attempting to penetrate security measures of other systems, whether the intrusion results in corruption or loss of data. Network Sabotage: Any use of IBS Products and Services to interfere with the use of Internet resources or the IBS network by other customers or end-users. Pyramid Schemes: Posting of such scams may result in legal inquiries, suspension and/or termination of service. Unlawful Acts: Any use of IBS Products and Services to violate the law or in aid of any unlawful act is strictly prohibited. Usenet Spamming: Posting of messages to newsgroups that are irrelevant, blanket posting of messages to multiple newsgroups, and the posting of harassing and/or threatening messages. Facilitating a Violation of this ToU: Advertising, transmitting, or otherwise making available any software, program, product, or service that is designed to violate this ToU, which includes the facilitation of the means to spam, initiation of pinging, flooding, mail bombing, denial of service attacks, and piracy of software. Violations and Enforcement: At IBS’ sole discretion, violations may result in a warning to the offender, suspension of service and/or termination of service. IBS will enforce this ToU according to the severity of the offense and violator's history of prior ToU infringements. Repeated offenses will result in immediate termination of service. IBS has no practical ability to monitor all conduct, communications, or content which might violate this ToU prior to its transmission on the IBS network but may do so at its discretion. Therefore, IBS does not assume liability for violation of the infringements. IBS reserves the right to modify this ToU at any time without prior notification to customers. Copyright notice © 2019 Intelligent Business Solutions, Inc.