THE CUSTOMER'S RIGHTS AND OBLIGATIONS
The Customer shall cooperate with Proximus as required for the proper performance of this Agreement. This includes (but is not limited to): 
- providing files, documents or other relevant information for the delivery of the managed service; 
- inform promptly Proximus of any change of any relevant information for the delivery of the managed service;
- allowing Proximus to carry out any operation, by any means deemed necessary or useful for the preparation and execution of its obligations under this Agreement, without being required to consult the Customer beforehand; 
- designating one or a limited number of contact persons for technical, administrative and other matters related to Services within the scope of the Agreement. The Customer acknowledges and accepts that any failure on his part to provide such cooperation, information or adequate information to Proximus for the provisioning of the managed services may affect this provisioning. Therefore, Proximus declines any liability in case of failure, late delivery of or damage insofar as this is attributable to the Customer or a third party.  
The Customer shall preserve the secrecy and confidentiality of any identification code (password, user name, etc.) provided to him. The Customer shall be solely responsible for all use of these identification elements. The Customer shall notify Proximus immediately in the event of loss, theft or fraudulent use of any of these elements and confirm this by registered letter. Proximus advises the Customer to change his identification code on regular basis and to log out at the end of every session to prevent third party from gaining access to his Account. The Customer shall ensure that only authorized persons are granted access to the Support Portal/services. The Customer shall comply with any security or technical standards imposed by Proximus from time to time to connect with the Support Portal. Proximus cannot verify whether access requests and the use of the Support Portal/Service are legitimate and declines any responsibility for any consequences resulting from fraudulent, unauthorised or erroneous access and use. The Customer shall immediately inform Proximus in writing of any changes to the identification data of the authorized persons.  

PROXIMUS RIGHTS AND OBLIGATIONS
The managed service will be provided with reasonable skill and care and in accordance with generally accepted industry standards. Proximus commitments must be qualified as obligations of means (obligation de moyen/ middelenverbintenis).  
Proximus will make every reasonable effort to perform the Agreement at the agreed time. Unless stated otherwise, the execution time are given for information purpose only.  
Proximus is not liable for any damage incurred by the Customer or a third party (such as operating losses, loss of data, compromising of the confidentiality/integrity Customer’s data etc.), attributable to the malfunctioning of the Service following an intentional or unintentional change made by the Customer or a third party, or a breach of the security system (fraudulent operation or attack) by any person whatsoever (with the exception of Proximus employees). In case of Customer’s fault or neglect, it shall hold Proximus harmless from claim, complaint or action by a third party (included the Customer’s own customers, Users, or suppliers) in this respect.  
Proximus alone shall determine which technical means are necessary to provide access for this managed service. 
Proximus shall use its reasonable effort to solve the Incident but Proximus does not guarantee to resolve it within any specific timeframe.  
Proximus excludes any guarantee that the availability of the managed service shall be continuous, uninterrupted or error free nor, that the Service is suitable for Customer’s particular business needs or expectations. Moreover, the Customer acknowledges and accepts that Proximus has no obligations other than those exhaustively enumerated in this Agreement.