DEFINITIONS 
At EightFence, we prefer to keep our terms and conditions as clear and simple as possible. You can find our terms and conditions on the following url: https://EightFence.nl/nl/algemene-voorwaarden/

IDENTITY  
We are EightFence B.V. a.k.a EightFence. 

Here’s how to reach us:  
* phone: +31(0) 855000121
* email: info@EightFence.nl 
* website: https://EightFence.nl
* visit: Stationsplein 45 – 4th floor, 3013 AK Rotterdam

We operate under the Dutch Chamber of Commerce (KvK): under number 85144185.

CONTACT  
Your EightFence account manager can answer any questions you might have about EightFence terms and conditions. You can reach your account manager at +31(0) 855000121

CUSTOMER INFO 
Please make sure to provide us with your company’s details by filling out our customer information form as completely and accurately as possible. This ensures that we have all the necessary information in one place. EightFence cannot be held responsible for incorrect or missing reference numbers.  

APPLICABILITY 
We’ve done our very best to bring these terms and conditions to your attention. They explain what you can expect from us and what we can expect from you. These terms and conditions apply to all our services.  
In some cases, we may modify them or make additional agreements with our customers. These changes and/or additions will always be put in writing and will always take precedence over the terms and conditions stated here.  

A DEAL IS A DEAL 
Work assignments and other agreements may take place within the context of a project, a service level agreement or a managed services agreement. 

Before we carry out any work on your behalf, we will first make sure that everyone understands exactly what we intend to do and why. Practical arrangements regarding the nature of our collaboration, scheduling, etc., will also be made in advance.  

The assignment must be confirmed in writing before we can draw up a definitive schedule. EightFence will only bill you for the actual time spent. If we need more time than originally estimated, we will discuss this with you before proceeding. 

COMPLAINTS  
We strive to provide you with top-notch service. If you feel dissatisfied with any aspect of our service, please let us know and we’ll do everything we can to resolve the matter. 

Our procedure for handling complaints is as follows: 
Please send an email detailing your complaint to info@EightFence.nl. Make sure to describe the issue as clearly as possible so that we can determine how best to help you. You’ll hear back from us within two days. At that point, we’ll either help you immediately or will let you know how much time we need to correct the situation. 

NEDERLAND ICT TERMS AND CONDITIONS 
This document contains our terms and conditions. We’ve tried to keep them as clear and simple as possible.  
Of course, there are still quite a few matters that need to be formalised.  

In addition to the terms and conditions listed here, all offers and agreements made by EightFence are subject to the Nederland ICT Terms and Conditions, which are on file with the Dutch Chamber of Commerce (Kamer van Koophandel Midden-Nederland) under reference number 30174840.