SOFTWARE LICENSE AGREEMENT This SOFTWARE LICENSE AGREEMENT (“Agreement”) is between you and Reveille Software, Inc., a Georgia corporation (hereinafter “REVEILLE”) from which you are ordering Reveille products and governs your use of Reveille products identified through the Azure Marketplace and AppSource Marketplace (collectively, “Marketplace”). This Agreement is entered into by and between REVEILLE and the signatory company named on a Reveille Order Form, hereinafter "LICENSEE”). By accepting this agreement, you acknowledge that (1) you are authorized to enter this agreement for and on behalf of the LICENSEE, and are doing so, and (2) you have read and understand and agree that the LICENSEE shall be bound by these terms and conditions and all modifications and additions provided for in this software license agreement. By agreeing to these terms, you represent and warrant that you have the authority to accept this Agreement, and you also agree to be bound by its terms. This Agreement applies to all orders entered into under this Agreement. This Agreement sets forth the terms and conditions under which REVEILLE agrees to grant to LICENSEE a license to use the Reveille software (hereinafter the “SOFTWARE”) and related documentation. The SOFTWARE is defined to include any of the following REVEILLE software products: (a) those described in Attachment A to this Agreement, (b) those defined in a fully executed Reveille Order Form or (c) those ordered by LICENSEE through an Authorized Reveille Software Reseller. To the extent of any conflict between this Agreement and any Reveille Software Click-through License Agreement that is displayed in the SOFTWARE, the terms and conditions of this Agreement shall control. I. License Grant and Term. REVEILLE hereby grants to LICENSEE a nontransferable (except according to Article V.C.), nonexclusive, revocable, non-sublicensable license to use the SOFTWARE, in object code form only, in accordance with and as limited by the terms and conditions in this Agreement. The term of the license grant to use the SOFTWARE is either perpetual or is limited to a subscription period as described in Attachment A or a Reveille Order form (the “Term”). II. Title. Nothing in this Agreement shall be construed to convey to LICENSEE any title or ownership rights in the SOFTWARE or rights to patents, copyrights, trademarks, trade secrets, and other intellectual property rights related to the SOFTWARE. III. Effective Date. This Agreement shall be effective on the Effective Date. For fully executed Reveille Order Forms, the effective date shall be the date set out in the Reveille Order Form and for Authorized Reveille Software Reseller submitted orders, the effective date shall be the date of order acceptance by REVEILLE (either being an “Order Effective Date”). IV. Attachments. All attachments to this Agreement including any fully executed Reveille Order Form(s) fully executed Authorized Reveille Software Reseller agreements shall be deemed to be incorporated into this Agreement (the “Attachments”). To the extent of any conflict between this Agreement and any Attachment(s), the terms and conditions of the Attachment(s) shall control. V. LICENSEE’S Right of Use. A. The SOFTWARE license permits LICENSEE to install, execute, use, copy, test, display, perform, and operate the SOFTWARE as follows: 1) At a LICENSEE location or at locations operated on behalf of LICENSEE by an authorized third party; 2) In accordance with the license restrictions and only in the quantities and for the number of production servers as specified in the Attachments; 3) In accordance with the SOFTWARE documentation; 4) For the purpose of processing data for LICENSEE or LICENSEE’S parent or subsidiaries, or affiliates; 5) For the purpose of processing data for LICENSEE’s customers; 6) For the Term. B. LICENSEE shall have the right to use as many non-productions systems as described in the Attachment(s). A non-production system is defined as a system or server not used in day-to-day production operations by end users. Such systems are generally, but not exclusively, referred to as development environments, test environments, UAT environments, validation environments, and stand-by servers not running production operations. Non-production servers do not include clustered environments or any other configurations that are redundant or over provisioned production server capacity when used for disaster recovery configurations. C. LICENSEE may transfer its license to the SOFTWARE to a LICENSEE parent or subsidiary (greater than 50% equity owned) or affiliate (greater than 50% equity owned), not currently licensed for the SOFTWARE, by providing REVEILLE with prior written notice of such transfer and an updated Article XVII. This Agreement and all Articles will survive such transfer. D. LICENSEE shall not permit any third party to use, lease, or lend the SOFTWARE except for a third party use on behalf of LICENSEE. VI. Payment of Fees, Invoicing and Taxes. A. Fees payable pursuant to this Agreement are specified in the Attachments. LICENSEE agrees to pay all fees listed in the Attachments according to the terms and conditions herein or contained in the Attachments. B. LICENSEE agrees to pay all reasonable expenses, including transportation, lodging, meals, and other expenditures related to any services LICENSEE contracts from REVEILLE, as described in any Attachments. C. Additional services, if requested by LICENSEE and performed by REVEILLE, which are not a part of the services REVEILLE has agreed to perform as a part of this Agreement will be charged to LICENSEE as defined in an agreed-upon Statement of Work (SOW). D. The prices and charges specified in the Attachments do not include any amount for taxes or duties. If any duty, sales, use, excise, or other taxes, except for United States Federal or State taxes based upon REVEILLE’s net income, are or should ultimately be assessed against or are required to be collected by REVEILLE or by any taxing authority in connection with REVEILLE’s performance required hereunder, LICENSEE agrees to immediately pay to REVEILLE the amount of all such taxes or, if applicable, to immediately reimburse REVEILLE for any such payments, except where LICENSEE is exempt by law and LICENSEE provides a bonafide exemption certificate to REVEILLE. E. All invoices shall be sent to the representative of LICENSEE indicated in Article XVII. VII. SOFTWARE and Documentation Delivery. A. REVEILLE shall deliver electronically to LICENSEE the SOFTWARE or a license key to download the SOFTWARE within ten (10) days from the Order Effective Date as set out in the Reveille Order Form. B. In addition to the SOFTWARE, REVEILLE will provide or make available electronically for download the documentation for the SOFTWARE. LICENSEE may reproduce the documentation, as necessary to support LICENSEE’s use of the SOFTWARE, provided LICENSEE includes REVEILLE’s proprietary legends and copyright notices on all copies. VIII. SOFTWARE Warranty and Acceptance. A. REVEILLE represents that the SOFTWARE, if installed by LICENSEE or REVEILLE according to the SOFTWARE documentation, and if operated in accordance with the SOFTWARE documentation, will perform in all material respects in accordance with the SOFTWARE specifications and documentation. If, at any time within a one hundred and eighty (180)-day period from the Order Effective Date, the SOFTWARE materially fails to operate in the manner described in the applicable SOFTWARE documentation, LICENSEE shall promptly notify REVEILLE in writing of such alleged failure or deficiency. To the extent that such deficiency exists in a current unaltered release of the SOFTWARE and is documented or demonstrated by LICENSEE, REVEILLE shall, at its own cost and expense and within thirty (30) days of receipt of written notification of the failure or deficiency, either correct such deficiency or, in the alternative at REVEILLE’s election, provide LICENSEE with a plan correcting the deficiency within thirty (30) days. B. If the deficiency is not corrected within the thirty (30)-day period, or if in the alternative at REVEILLE’s election, a plan for correcting such deficiency is not established during such period, LICENSEE may, as sole and exclusive remedy, exercise either of the following options by providing REVEILLE at least five (5) days written notice thereof: 1) Terminate the license of the SOFTWARE and return the SOFTWARE and SOFTWARE documentation to REVEILLE, in which event REVEILLE shall refund to LICENSEE all license fees paid by LICENSEE to REVEILLE with respect to the SOFTWARE and LICENSEE shall have no obligation to make any further payment; or 2) Defer further payments for the SOFTWARE until REVEILLE has corrected the deficiency. If, after a reasonable time, REVEILLE has not corrected the deficiency, LICENSEE, as its sole and exclusive remedy shall have the option to terminate its license to such SOFTWARE as provided in subparagraph 1) above. IX. SOFTWARE Maintenance and Support Services. A. For as long as REVEILLE is generally providing maintenance and support services for the SOFTWARE, provided LICENSEE is not in default under this Agreement and provided LICENSEE has paid the applicable Fees described in the Attachment(s), Software Maintenance and Support Services will be provided in accordance with the terms of this Article IX and Attachment B. B. LICENSEE may elect to discontinue Software Maintenance and Support Services after the initial Term: 1) If the Term if the SOFTWARE license grant is perpetual, upon at least a ninety (90)-day written notice to REVEILLE prior to the expiration of the then current Maintenance Period. 2) If the Term of the SOFTWARE license grant is limited by a Subscription period the Software Maintenance and Support Services shall automatically terminate at the end of the Subscription Period unless otherwise extended by renewing and establishing a new Subscription Period. C. REVEILLE Responsibilities. The Software Maintenance and Support Services provided by REVEILLE hereunder for the licensed SOFTWARE are detailed in Attachment B. X. Proprietary Data. A. LICENSEE acknowledges that the SOFTWARE, installation techniques, SOFTWARE documentation, and training and installation materials (the “Proprietary Information”) constitute trade secrets and proprietary data and that nothing in this Agreement shall be construed to convey any title or ownership rights in Proprietary Information to LICENSEE. B. LICENSEE shall restrict knowledge of and access to the Proprietary Information only to its employees or authorized agents who require such knowledge and access in the ordinary course and scope of their employment or to provide services to LICENSEE. LICENSEE acknowledges that in granting such access to authorized agents, REVEILLE is not waiving any of its rights under this Agreement and LICENSEE is not relieved of any liability in the event any party to whom such disclosure is made improperly uses or discloses the Proprietary Information. C. Except as authorized in Article X.B., LICENSEE agrees not to encumber, furnish, sell, give, disclose, assign, distribute, decompile, or otherwise make available the Proprietary Information to any other person, firm, corporation, or entity without the prior written consent of REVEILLE. D. LICENSEE agrees that, except for ordinary and necessary backup or archival purposes, LICENSEE shall not copy or reproduce the Proprietary Information in whole or in part without the prior written consent of REVEILLE. E. The provisions of this Article X. shall apply to the SOFTWARE as delivered by REVEILLE or as modified or otherwise enhanced by either party and to any Proprietary Information which has been given to LICENSEE prior to the date of this Agreement. F. LICENSEE acknowledges that the failure to perform its obligation under this Article X. will result in irreparable harm to REVEILLE for which monetary damages are inadequate and therefore REVEILLE shall have the right to take all reasonable steps to protect its proprietary interests, including but not limited to, seeking injunctive relief and any other remedies as may be available at law or in equity. XI. Alteration to Object Code License. LICENSEE may not alter or modify the SOFTWARE provided, however, any attempt by LICENSEE to alter or modify the SOFTWARE shall be at LICENSEE’S sole risk and expense. In no event shall REVEILLE have any obligation to provide any Maintenance and Support Services to any version of or alteration to the SOFTWARE that is not distributed by REVEILLE and made a part of the standard SOFTWARE. REVEILLE shall not be responsible in any regard and shall incur no liability for SOFTWARE failures or any nonconformance to SOFTWARE documentation, which occur as a result of any alterations of the SOFTWARE by LICENSEE. XII. Infringement Indemnification. A. REVEILLE warrants and represents that it has the right to enter into this Agreement and to grant to LICENSEE the rights granted in this Agreement. REVEILLE will hold LICENSEE harmless from any action or claim and will defend at its expense any action brought against LICENSEE to the extent that it is based on a claim that REVEILLE did not have the right to enter into this Agreement or that the SOFTWARE when used within the scope of this Agreement, infringes a United States patent or copyright of a third party (“Infringement”). REVEILLE will pay any costs, direct damages, and reasonable attorney’s fees finally awarded against LICENSEE in such action, provided that LICENSEE (a) notifies REVEILLE promptly in writing of the claim; (b) permits REVEILLE to defend and/or settle any such claim; and (c) cooperates with REVEILLE in the defense of such claim. B. Should the SOFTWARE become, or in REVEILLE’s opinion is likely to become, the subject of a claim of Infringement, REVEILLE may at its option: (a) procure for LICENSEE the right to continue using the SOFTWARE; (b) replace or modify the SOFTWARE to make it non-infringing, provided, however, that such replacement or modification shall be capable of performing the equivalent functions; or (c) terminate the license for the SOFTWARE. C. In the event of such termination, REVEILLE will refund to LICENSEE, as LICENSEE’S sole remedy, all license fees: (a) if the termination occurs within six (6) months of the signing of this Agreement and (b) upon return of the SOFTWARE and all related documentation. D. REVEILLE shall have no liability for any claim of Infringement based upon: Use of other than a current, unaltered release of the SOFTWARE if such Infringement would have been avoided by use of a current and unaltered release of the SOFTWARE or Use or combination of the SOFTWARE with non-REVEILLE programs or data if such Infringement would have been avoided had the SOFTWARE not been used or combined with other such programs or data. E. As referred to in this Agreement, an “unaltered release shall mean a release to which no alterations are made to the SOFTWARE unless by REVEILLE. F. THE FOREGOING STATES THE ENTIRE LIABILITY OF REVEILLE WITH REPSECT TO ANY CLAIM OF INFRINGEMENT REGARDING THE SOFTWARE. XIII. Resolution of Disputes. In the event of any dispute arising out of or relating to this Agreement the dispute shall be resolved as follows in this order: A. By good faith through informal means, including timely escalation of the dispute to senior LICENSEE and REVEILLE management with full settlement authority. B. By written request for mediation set forth with the subject of the dispute, the relief requested, and a copy of the applicable clause requiring mediation of the dispute. LICENSEE and REVEILLE will cooperate in scheduling the mediation proceedings. Neither LICENSEE nor REVEILLE may commence arbitration with respect to the matters submitted to mediation until after the completion of the initial mediation session. Mediation may continue after the commencement of arbitration, if the LICENSEE or REVEILLE so desires. C. By arbitration in accordance with the Commercial Arbitration Rules of the American Arbitration Association, and any judgment upon the award rendered by the arbitrator(s) may be entered in any Georgia court having jurisdiction thereof. The provisions of this arbitration will be enforced by any Georgia court of competent jurisdiction. XIV. Termination. This Agreement or any license created hereunder may be terminated as follows: A. By LICENSEE pursuant to Article VIII herein; B. By either REVEILLE or LICENSEE by notice in writing provided the basis for such termination is a material breach of this Agreement or failure by the other party to perform its responsibilities and obligations under this Agreement and such material failure is not corrected within thirty (30) days from the date such notice is received; C. By REVEILLE pursuant to Article XII B. herein. D. By LICENSEE in the case of a Subscription License, with ninety (90) days written notice prior to the expiration of a then current Subscription Term. E. Upon termination of this Agreement, LICENSEE shall promptly return or destroy all SOFTWARE and documentation within ten (10) days, including all backup copies. F. Articles VI, X, XII, XV, and XVI and the obligations embodied therein, shall survive any termination of this Agreement. XV. Limitation of Liability. EXCEPT AS TO THE EXPRESS WARRANTY CONTAINED IN ARTICLE VIII AS TO CONFORMANCE WITH SOFTWARE DOCUMENTATION AND ARTICLE XII AS TO INFRINGEMENT, REVEILLE MAKES NO WARRANTIES OR REPRESENTATIONS, EXPRESS OR IMPLIED, IN FACT OR IN LAW, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. NOTWITHSTANDING THE FORM (E.G., CONTRACT, NEGLIGENCE, OR OTHERWISE) IN WHICH ANY LEGAL OR EQUITABLE ACTION MAY BE BROUGHT AGAINST REVEILLE AND EXCEPT FOR LIABILITY WITH RESPECT TO CLAIMS OF INFRINGEMENT PURSUANT TO ARTICLE XII, REVEILLE SHALL IN NO EVENT BE LIABLE FOR DAMAGES WHICH EXCEED THE AMOUNT OF FEES PAID TO REVEILLE BY LICENSEE DURING THE TWELVE (12)-MONTH PERIOD PRIOR TO TERMINATION. NEITHER PARTY SHALL BE LIABLE TO THE OTHER UNDER THIS AGREEMENT FOR SPECIAL, INDIRECT, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. All legal actions by LICENSEE must be brought within one (1) year from the date such cause of action has been discovered. XVI. Confidentiality. In the performance of REVEILLE’s duties hereunder, the LICENSEE may be required to disclose to REVEILLE certain materials and data relating to LICENSEE’S business which are not publicly known or available from other sources and which LICENSEE indicates in writing are confidential. REVEILLE agrees to keep all such materials and data confidential and shall use commercially reasonable efforts to confine knowledge of such materials and data to only their employees and authorized contractors who require such knowledge and limit the use in the ordinary course and scope of their employment or use as a contractor by REVEILLE. XVII. Notices. Any notice required or permitted to be given hereunder shall be sent by prepaid certified mail, return receipt requested, and shall not be deemed to have been given until the earlier of actual receipt by the other party or three (3) business days following delivery. Until either party hereto advises the other party of a change in how notices shall be addressed, all notices shall be sent to the respective attention of the applicable addressee noted as noted in the Reveille order form. XVIII. Force Majeure. Any time periods described in this Contract, or Work Assignments attached, shall be extended by any time delays ("Unavoidable Delays") occurring due to causes beyond the reasonable control of the parties including, but not limited to, "acts of God," strikes, lockouts, protests, riots, insurrection, war, terrorism, unavailability of materials, flood, extreme weather, fire, or other natural calamity, and acts of governmental authority. Unavoidable delays shall not include delays due to inability or failure to obtain financing or inadequate financial resources. XIX. United States Government. The Software and related explanatory written materials are “Commercial Items” as that term is defined at 48 C.F.R. §2.101, consisting of “Commercial Computer Software” and “Commercial Computer Software Documentation”, as such terms are used in 48 C.F.R. §12.212 or 48 C.F.R. §227.7202, as applicable. Consistent with 48 C.F.R. §12.212 or 48 C.F.R. §227.7202-1 through 227.7202-4, as applicable, the Commercial Computer Software and Commercial Computer Software Documentation are being licensed to U.S. Government end users (a) only as Commercial Items and (b) with only those rights as are granted to all other end users pursuant to the terms and conditions herein. XX. Miscellaneous A. Applicable Law. This Agreement shall be construed, interpreted, and enforced in accordance with the laws of the State of Georgia without reference to the principles of conflict of laws. B. Severability. In the event that any provision of this Agreement is held to be illegal, invalid, or unenforceable under present or future laws such provision shall be fully severable and this Agreement shall be construed and enforced as if the illegal, invalid, or unenforceable provision were never a part of this Agreement; and the remaining provisions of this Agreement shall remain in full force and effect and shall not be affected by the illegal, invalid, or unenforceable provision or by its severance from the Agreement. Furthermore, the parties shall make their best efforts to replace the illegal, invalid, or unenforceable provision with a provision of equivalent economic effect. C. Non-Waiver. Failure of either party to exercise any of its rights under this Agreement in a particular instance shall not be construed as a waiver of those rights or any other rights under this Agreement for any purpose. D. Assignability. Neither party may assign its rights herein, except for the right of LICENSEE to transfer its license as contained in Article V.C., without the prior written consent of the other party, which consent shall not be unreasonably withheld or delayed. Any assignment shall not relieve the assigning party of its obligations without the written consent of the other party. E. Entire Agreement. This Agreement, together with the Attachment(s), constitute the entire agreement between the parties relating to the subject matter of this Agreement, and supersedes any proposal, oral or written, and all other communications between the parties relating to this Agreement. F. Modification. The parties may amend this Agreement by written instrument specifically referring to this Agreement and signed by both parties. XXI. Attachments: Attachment A – Reveille Order Form(s) Attachment B – Reveille Software Maintenance and Support Services Attachment A: Reveille Software / Services Order Form A Reveille Order Form shall be executed for each software order. The Order Form indicates the part numbers, consulting services, and fees for software products and consulting services. A. Fees Terms and Conditions: 1) SOFTWARE license fees are due thirty (30) days from the Effective Date. 2) Consulting services, training and expenses are time and materials based. Payment is due thirty (30) days from the invoice date. LICENSEE will be invoiced only for actual expenses and fees, up to the amount specified in the Agreement, without prior approval in writing or a change order for any amounts over those listed herein. 3) Software Subscription Terms and Conditions: The initial term of the Software Subscription is described in the Reveille Order Form. After the initial term, the Software Subscription automatically renews for consecutive one-year terms unless a termination notice is received by REVEILLE at least ninety (90) days in advance of a renewal date. Software Subscription fees include both a license to use the SOFTWARE and maintenance and support services during the Subscription Period. Software Subscription fees are billed annually in advance, unless the initial term is shorter than one (1) year and are due thirty days after receipt of invoice. 4) Maintenance and Support Services Terms and Conditions: The initial term of the Maintenance and Support Services begins in on the first day of the Subscription Term and ends at the end of the Term unless otherwise extended. For a Perpetual License the initial term of the Maintenance and Support Services begins on the Order Effective Date. 5) Fee Increases: Software Subscription fees and Maintenance and Support Service fees may be increased after the initial term to REVEILLE’s then current rates; however, any increase shall not exceed 5% per year. 6) The pricing and terms herein shall remain confidential between the listed parties and employees of the respective organizations.   Attachment B. REVEILLE SOFTWARE MAINTENANCE AND SUPPORT SERVICES Provided that LICENSEE is current with the Software Subscription fees or Software Maintenance and Support fees in the Agreement, Reveille agrees to provide to LICENSEE the following Software Maintenance and Support Services (“Support”): A. Customer Support Contact Information 1) Telephone: 1-877-897-2579 2) Email: reveille.support@reveillesoftware.com B. Scope. Standard Software Maintenance and Support Services include: 1) Distribution of certified product upgrades and standard service packs for Reveille SOFTWARE licensed by LICENSEE as detailed in Attachment A. 2) Defect submission and feature requests by email (reveille.support@reveillesoftware.com) NOTE: Professional consulting services such as ‘How to” training, upgrade assistance, monitor development, performance analysis, and capacity planning are not included as part of standard Software Maintenance and Support Services. They are available through premium support options or a separate statement of work (SOW). C. Coverage Period. REVEILLE provides Software Maintenance Services and Support Services from 8:30 am to 5:30 pm US EST Monday through Friday, excluding national and REVEILLE official holidays. Should LICENSEE require support outside of these times Reveille will bill LICENSEE at an hourly rate of 1.5 times the then current standard hourly rate. D. Support Objectives & Guidelines. Regardless of priority, all trouble tickets will be opened by a support specialist who will gather the needed details of the problem and troubleshoot the defect. The support specialist will follow the following guidelines to remedy a customer problem: ACTIVITIES ACTIVITIES Priority The Support Specialist will consult with a development engineer to implement a resolution. If a resolution is not found within: The Support Specialist will follow up with LICENSEE via telephone or e-mail at the following minimum intervals until a resolution is identified: High 1 hour : LICENSEE will receive a call back within 2 hours of the initial call for a status update. 2 hour intervals Escalation to Reveille management after 4 hours Medium 4 hours 6 hour intervals Low 1 business day 24 hour intervals   E. Support Priority Classifications: 1) High: A complete loss of production service will receive immediate attention 2) Medium: Error or intermittent loss of service that does not involve a complete failure 3) Low: Minor inconvenience that does not disrupt service F. Real-Time Troubleshooting Option (WebEx™) When the SOFTWARE is installed on a server with an Internet connection, REVEILLE support can access (with LICENSEE permission) the server via WebEx™, a secure (SSL) real-time communications service, to help troubleshoot the problem. Information on WebEx is available at www.webex.com. G. Exclusions and Limitations. REVEILLE does not provide any of the following products or services as a part of REVEILLE support. These products and services are available through a separate Statement of Work (SOW): 1) Modifications of the SOFTWARE or services required as a result of such modifications. 2) Services required during, or as a result of, a relocation of the SOFTWARE to a new site or server environment. 3) Services required as a result of use that is not in accord with the SOFTWARE documentation. 4) Patches or workarounds for defects which have been fixed by a SOFTWARE update that has not been installed by LICENSEE. 5) Operating environment sizing, capacity analysis, and load testing scenarios. A. LICENSEE Responsibilities. 1) LICENSEE will designate a Primary and Alternate “System Administrator” covered by this Agreement and will notify REVEILLE of any changes in such designations. For purposes related to the performance of this Agreement, LICENSEE authorizes REVEILLE to rely upon instructions provided by these System Administrators. 2) LICENSEE agrees to notify REVEILLE promptly of any relocation of the licensed SOFTWARE from the initial installation site. The Software Maintenance and Support Services described in this Agreement are provided by REVEILLE for the licensed SOFTWARE only at a designated location, 3) LICENSEE will ensure that REVEILLE provided updates, upgrades, and/or service packs are installed within a reasonable period of time. 4) LICENSEE agrees that all solutions, corrections, modifications, refinements, enhancements, and new releases (collectively “the Enhancements”) supplied by REVEILLE shall be implemented by LICENSEE into the SOFTWARE within a reasonable time. 5) As and to the extent reasonably required for diagnosis of problems, LICENSEE agrees to: a) Provide REVEILLE with a reproducible test case of the problem; b) Provide sufficient access (including network connections), support, and test time on LICENSEE’S computer systems (under supervision of LICENSEE’S System Administrator) to duplicate the problem, to verify that the problem is due to licensed SOFTWARE, and to certify that the problem has been solved; c) Ensure that a System Administrator or another responsible employee of LICENSEE is present or participating in any such service; d) Provide REVEILLE in a timely manner with communications, facilities, sufficient access, workspace, and such other normal and customary facilities and assistance as may be reasonably necessary for performance of services hereunder. H. Additional Reveille Software Support Offerings. Expanded service and support for Reveille products is available in the Reveille premium support package and the description of included services is available from your Reveille representative or by requesting at reveille.sales@reveillesoftware.com.