•	Customer team will provide accurate architectural documentation as requested by Quatrro Business Support Services team. 
•	Customer must have a support contract with Microsoft which will allow us to escalate issues to them which will fall into the Tier 3 category.
•	All work will be done remotely. 
•	All tasks will be performed over a consecutive timeframe unless otherwise agreed to by Quatrro Business Support Services and the Client. 
•	Mentorship services will not be provided unless specifically requested and called out as a deliverable in this engagement.
•	Complete support will be provided from Quatrro Business Support Serivces remote delivery center
•	Client will provide hands and eye coordination in event any actions are needed onsite
•	This Scope is prepared basis several assumptions and inputs provided by the partner, however, any deviation or change in documented scope will go through change management procedure and scope / estimate will changed accordingly.