Specific terms and Conditions 

7.1. General information 
The Specific Terms and Conditions complement the General Terms and Conditions for Professional 
Customers (herein after the ‘General Terms and Conditions’). They set out the rights and obligations of 
Proximus and the Customer with regard to the provision of the Service described in this document.

7.2. Agreement Procedure 
7.2.1. By way of departure from the General Terms and Conditions, this Agreement shall enter into effect 
on the day that Proximus accepts the Customer’s order for the Frame Agreement and shall terminate 
upon the expiration of the duration mentioned in the Order Form or when all reports will be delivered to 
the Customer. No tacit renewal shall take place. 
7.2.2. The Agreement is a framework agreement under which the Customer may place requests with 
Proximus for the provision of Reports. The maximal amount and the parameters of the Reports which can 
be requested under this Agreement are specified in the Order Form. Any request for extra Reports or 
outside the defined parameters in the Order Form will not be a part of this Agreement. 
7.2.3. In addition to the General Terms and Conditions, Proximus reserves the right to refuse the Frame 
Agreement or a Report request due to: 
 Performance of the Agreement would be not in line with the Data Protection Legislation or the 
Proximus or its said Third Party supplier’s Privacy rules and Policy;
 Parameters of the Report Request are not in line with the parameters defined in the Order Form; or
 In case of External or Enriched flavour, the Frame Agreement or the Report Request is refused by the 
Third-Party Supplier. 
Unless other expressly agreed, the any amount already paid for a refused Report request shall be 
reimbursed. 

7.3. Amendments to the Agreement
In compliancy with the General Terms and Conditions for Professional Customers, Proximus has the right 
to adapt at any moment and without any prior notification the content of the reports in case this would be 
required by the Data Protection authorities, Proximus’s third party supplier or any current or future 
applicable regulation, including on e-privacy, without any compensation being due.

7.4. Rights and obligations of Parties 
7.4.1. As part of the Service, the Customer is able to, eventually depending on the type of report he is 
ordering, access and use the MyAnalytics Portal. The Customer shall ensure that only Authorized End 
Users are granted such access. The Customer shall comply with any security or technical standards 
imposed by Proximus from time to time to connect with the secure portal. Proximus cannot verify whether 
access requests and the use of the portal are legitimate and declines any responsibility for any 
consequences resulting from fraudulent or erroneous access and use. The Customer shall immediately 
inform Proximus in writing of any changes to the identification data of the Authorized End Users. 
The Customer shall not copy or use the Portal or any portion thereof (nor authorize or permit third parties, 
including any Authorized End users, to do so), except as expressly authorized by this Agreement; use the 
Portal on any unauthorized equipment or products; use the Portal in any way that may damage, impair or 
disable the operation of the Service; modify the Portal or create derivative works based on the Portal, 
reverse engineer or decompile, decrypt, disassemble or reduce the Portal to human-readable form, except 
as allowed by law; alter any proprietary notices or legends contained in or on the Service; use the Portal in 
breach of other parties’ rights.
Proximus undertakes, on a reasonable effort basis, to ensure the availability and accessibility of the Portal. 
However, the Customer acknowledges knowing, understanding and accepting the Internet and its limits, in 
particular its functional characteristics and its technical performance, the risk of interruption, the response 
time for consulting, examining or transferring information, risks, whatever they may be, inherent to any 
Internet data transmission. No guarantee can be provided on the availability and accessibility of the Portal. 
The Customer cannot seek any compensation in case of unavailability or inaccessibility of the Portal.
7.4.2. All Reports prepared by Proximus in the framework of the Service are made in written on the basis 
of information available at the time of the creation of the Report. 
If the Customer does not send Proximus any written objections within five (5) Business days of the date of 
receipt of the Reports, the latter will be deemed to have been definitively and irrevocably accepted by the 
Customer. In case of objection, the written notice must set forth in detail in what way the Service fails to 
satisfy the level of performance required. The Parties shall use all reasonable efforts to remedy all 
reported and acknowledged problems. 
7.4.3. Proximus grants the Customer a non-exclusive and non-transferable license, not limited in time, to use the 
Reports for the Customer’s internal purpose only. The Customer is not allowed to pass on the Report to 
third parties or to the public without prior written agreement of Proximus. Proximus disclaims any liability 
for any use of the Report by any third party. The Customer shall not remove, any identification, copyright 
or proprietary or other notice on the Report, or any copies thereof. 
7.4.4. The personal data and raw individual data used to create the Reports, are the property of Proximus or its 
suppliers and cannot be made available to the Customer.
7.4.5. The Customer shall not (and does not allow any third party and any Authorized End User to) disassemble, 
decompile, or in any way reverse engineer any data contained in Report, technologies, logic, 
methodologies, models, source codes, know-how, algorithms or other proprietary information owned by
Proximus and its suppliers , in any manner whatsoever, including but not limited to, attempting to identify 
any individual transactions or persons or specifically assessing current or future transactions. 

7.5. Pricing and payment
7.5.1. Unless otherwise mentioned in the Order Form, the Service fee shall be billed at the beginning of 
the Agreement for the whole duration of the Agreement. 
7.5.2. No reimbursement will be made if the Customer terminates the Agreement prematurely or if, on 
the expiration of the Agreement, the Customer has not requested the maximum amount of Reports to 
which he was entitled under the Agreement.
7.5.3. Any costs for the connection to the Portal and other communication with regards the Service are 
out of scope of the Service and are paid by the Customer. 

7.6. Protection of Personal data
7.6.1. Proximus is acting as a data controller for all personal data processed by Proximus under this 
Agreement, including the personal data mentioned in the Authorized End User Data Form, the 
Authorised End Users logins and the data included in the Portal by the Authorised End Users.
7.6.2. The Customer guarantees having a valid legal ground to provide Proximus with the personal data 
included in the Authorized End User Data Form (and its subsequent changes) for the finalities 
defined in the General Terms and Conditions for Professional Customer and the Proximus 
Privacy Policy. 
7.6.3. The Reports do not contain personal data. The reports only contain anonymized and aggregated
data and are not subject to the application of Data protection Legislation. 
The Customer is not allowed (and does not allow any third party and any Authorized End User) to 
proceed to a re-identification of persons or individual transactions on the basis of the Reports 
provided by Proximus nor to use other data sources to combine with the Proximus reports in 
order to (re-)identify a person or individual transaction. If the Customer becomes aware of such 
(re-) identification, the Customer shall provide prompt written notice of the same to Proximus 
and delete any re-identified data if such data has been generated. Proximus reserves the right to 
impose additional measure without any compensation being due by Proximus.
7.6.4. In case of a complaint lodged by a third party related to the Customer’s obligations set out in this 
Article 7.6 , the Customer will hold Proximus (and its supplier) harmless and will indemnify 
Proximus (and its supplier) for any actions, claims, damages and interests, and any expenses that 
Proximus (or its supplier) might incur as a result.
7.8. Liability and indemnity 
7.8.1. As deviation to the General Terms and Conditions, Proximus’ liability towards the Customer shall be 
limited to an aggregate amount equal to the amount paid by the Customer to Proximus under this 
Agreement. This limitation does not apply in the event of physical injury or death caused by Proximus.
7.8.2. The Customer shall indemnify Proximus (and its suppliers) against and hold Proximus (and its 
suppliers) harmless from any claims, settlements, actions, damages, costs (including reasonable 
attorneys’ fees) and expenses that Proximus (and its suppliers) may occur as a result of: (1) illegal, 
abusive or abnormal use of the Report and/or the Service and/or (2) re-identification of persons based 
on the Report.
7.8.3. In case of External data and Enriched data Flavours, Reports include information provided by third 
party on which Proximus does not have any control. Therefore, Proximus disclaims any liability in case the 
Reports contain certain errors, omissions or inaccuracies due to incorrect information provided by third 
party.