Cloud2 Standard Terms and Conditions for our Azure Managed Service Customers 

- Term of Service: This agreement is considered a continuous contract providing access to Azure & Cloud2 services
- Service Activation: Under this agreement service begins as of the purchase date of the services, but service delivery start dates must be scheduled and mutually agreed upon by both parties.  
- System-Level Support-Not included: With this service offering Cloud2 gains access to Customer Azure service environment and Customer gains access to Cloud2 services. Further usage of access and/or services are to be agreed upon mutually by both parties.
- Limitations of Liability: In no event shall Cloud2 be liable for damages resulting from loss of data, profits or for any incidental or consequential damages that exceed the charges paid by the customer for this contract.
- Best Efforts: Customer and Cloud2 agree to use their best efforts and cooperate in the performance of this Agreement. 
- Confidentiality.  All information that is not publicly available and is disclosed between parties is considered as Confidential Information and shall remain the exclusive property of delivering party. 
- Support Ticket Service Requests: Customer can open tickets via existing pre-agreed channels and/or via email help@cloud2.fi,  By opening a ticket to request assistance, service, or ask for consultation, you are authorizing our support team to assist you with those needs.  If those needs are outside of your contracted services or one time management requests will be separately billed.