General Terms and Conditions Within the framework of this contract, the General Terms and Conditions apply. In matters not covered by the contract, the provisions of the Civil Code shall prevail. This Contract is drawn up in 2 (two) identical original copies in a language agreed by the Parties, duly signed by the Parties, one copy each for the Customer and the Service Provider. a.) Terms and conditions of cooperation The Parties agree to cooperate with each other for the purpose of the effective performance of this Contract. According to the contract, the Service Provider shall provide the ALSAD web application via the Microsoft Azure cloud (description of the mediated service: https://azure.microsoft.com/en-us/support/legal/sla/virtual-machines/v1_0/ ) based IT services over the public network. The Service Provider will be able to start the provision of services on time from the signature of the contract and to perform them continuously without interruption. The Customer shall designate the person(s) responsible, who shall have the exclusive right to report any defects to the Service Provider. The Customer shall immediately and without delay notify the Service Provider of the detected fault using the contact details specified in the fault reporting procedure. If the Customer fails to notify the Service Provider of a defect or is late in notifying the Service Provider, the consequences thereof shall be borne by the Customer. The Service Provider shall provide the Customer with the following contact details on working days (Monday to Friday) between 8 a.m. and 5 p.m: E-mail: support@alsadmedical.com (0-24) Telephone: +36 (1) 878-1653 (working day/working hours) The Customer undertakes that if it becomes subject to bankruptcy, liquidation or winding-up proceedings, or if there is a change in its business details that affects the performance of this contract (e.g. change of its registered office, branch, branch office, bank account number, etc.), it shall notify the Service Provider in writing within 10 days of the change. The Customer shall be entitled to use the Service on the basis of the technical specifications, in accordance with the service levels provided by the SLA and acknowledges that it shall be entitled only to the compensation provided for therein in the event of non-compliance, to the exclusion of any other compensation or indemnification for direct or indirect damage of any kind or nature whatsoever. The Customer further acknowledges and agrees that it shall have no right and shall not be entitled to claim any damages, direct or indirect, where one or more conditions exist where the SLA itself excludes the availability of the Service. The Customer undertakes and warrants that the data and information communicated to the Service Provider for the purpose of concluding the Contract are true, correct and enable identification. The Service Provider reserves the right to verify such data and/or information, including by requesting additional documentation, which the Customer shall be obliged to provide in the form requested by the Service Provider. The Service Provider declares that it has adequate technical knowledge of the correct use, management and control of the virtual infrastructure. The Customer declares that the management of the data and/or information and/or content recorded in the ALSAD web application and publication of such data and/or information and/or content by means of the same IT solution for the Patients (engaged by the Customer) is entirely at the Customer’s risk and under its responsibility. The Customer acknowledges that the Service Provider is under no obligation to monitor network traffic and data content, and therefore the Service Provider shall not be liable for the transmission or receipt of illegal information of any nature or kind. The Customer undertakes to use the Service only for purposes which are not prohibited and which are permitted by law, custom and practice and the rules of prudence, without prejudice to the rights and legitimate interests of third parties, and assumes all responsibility in this respect. The Customer declares that it is the sole and exclusive administrator of the content of the Service and as such declares that it is solely responsible for: - Management of the data and/or information and/or content managed by it in the ALSAD web application; - Content and the information, sounds, texts, images, form elements and data accessible and/or provided by the ALSAD web application or transmitted or published online by the Customer by whatever means; - for any malfunction of the Service resulting from any use of the Service not in compliance with the Service Provider's Service Usage Policy; - for the loss or distribution of access data; The Customer shall immediately inform the Service Provider if his access data to the Service has become known to a third party or if he detects any unauthorised use of his access or any breach of security. With regard to the approval of all operations carried out on the Management Panel, the Customer acknowledges and accepts, both for itself and for any third party authorised by it to use the Service, to rely solely on the Service Provider's LOGs. The Customer is solely and exclusively responsible for the use, management and administration of all operations carried out through the Service, either for itself or for third parties or directly by them, on the various virtual infrastructures created and hosted by it and, consequently, undertakes, with regard to these operations: The Customer undertakes to indemnify the Service Provider against any claim or demand for compensation by a third party in respect of any damage caused by or arising from the use of the Service. The Customer shall also be liable for all costs, damages and expenses, including any legal liabilities, incurred in connection with any liability claim and shall notify the Service Provider immediately if such claims are brought against it. b.) Copyright and licences The copyright relating to the service covered by this contract is the property of the Service Provider. The Customer shall use the service lawfully and correctly. The ALSAD application is the commercial property of the Service Provider and the Customer is entitlement to use ALSAD is limited to the term of the contract, within the scope stipulated by the contract.   c.) Security of information, confidentiality The Customer acknowledges that the Service Provider has appropriate means and/or equipment to ensure better protection (physical, logical, IT and organisational) of the security of the information. The Customer and the Service Provider declare that all information, know-how, documents, data, which one of the Parties brings to the knowledge of the other Party on the basis of this Agreement shall be considered as strictly confidential and shall not be disclosed to the public or to third parties without the prior written consent of the other Party. In storing personal/company-related data, the Parties shall mutually take into account each other's needs and shall comply with local data protection and international data protection (European GDPR) regulations. This confidentiality obligation shall continue for 2 years after the termination of the contract. d.) Performance The Service shall be provided by the Service Provider to the Customer within 15 calendar days from the calendar day of the conclusion of the contract following the acceptance and written confirmation of the order, in a condition ready for operation and use, and tailored to the Customer, and shall be provided to the Customer for 1 year, with 24-hour (online) availability 365 days a year. The Service Provider and the Customer may, in particular if the latter requires modifications within the customisation service that also require software development, agree on a different start date for the performance of the service within the service contract than the period specified herein.