1 - GENERALITY: the application (hereinafter "App") Agic HEALTH 365 - Patient Relationship Management is a vertical application that, through the solutions provided by the Microsoft Dynamics 365 platform, aims to manage business processes related to healtcare. By accessing and using the App or any of its features on any computer, smartphone, tablet or other device, you confirm that you have carefully read and accepted this document containing the Terms and Conditions of use of the App HEALTH 365.   2 - HOLDER: the App "Agic HEALTH 365" is owned and managed by Agic Technology S.r.l. and is made available to its customers on Microsoft Dynamics 365 Customer Engagement environments, both in software as a service (SAAS) and on premise environments.   3 - USER RESTRICTIONS AND ACCESS: the App is intended exclusively for business use. The use of the App requires access to the internet and/or a mobile connection for smartphones, tablets or other devices, the costs of which are linked to the contract in place with each provider of these connections.   4 - MINIMUM TECHNICAL REQUIREMENTS: the minimum technical requirements required to allow the installation and optimal operation of the App are as follows: 1.           Availability of a Microsoft Dynamics 365 and Power Platform 2.           The additional functional requirements required to use the Microsoft Dynamics 365 Customer Engagement platform;    5 - REGISTRATION: registration to the App is bound to the customer's contract with the "Agic Cloud" service.  The access credentials will be provided at the time of activation of the service and must be kept by the user; in case of loss, the following reference agic.cloud@agictech.com must be promptly informed;   6 - FUNCTIONALITY: the functions of the App are those provided for in the Contract stipulated with the customer, to which reference is made.   7 - MAIN INTERFACE: the main interface of the App is that of the Microsoft Dynamics 365 Customer Engagement platform, accessible through the browser.   8 - SOFTWARE INFRASTRUCTURE AND DATA STORAGE: in case of use of the App in Software as a service mode, the software infrastructure and the data will be resident on Microsoft cloud servers; in case of use in on premise mode, the software structure and the data will be resident on servers owned and managed by the final Customer.   9 - ACCEPTABLE USE: the App is provided exclusively for the use described in the Contract entered into with the customer, to which reference is made, and within the limits indicated therein. The user may not copy, distribute, transmit, modify or tamper in any way with the material contained in the App;   10 - DATA PROTECTION AND PRIVACY POLICY: Personal data and other information about you will only be used in accordance with the privacy policy and EU Regulation 2016/679 (GDPR). Please read the attached privacy policy carefully before continuing. By downloading the App you agree to the use of such information in accordance with the privacy policy, expressed in the attached Policy, which is an integral part of this document Terms and Conditions of use of the App HEALTH 365;   11 - RESPONSIBILITY OF THE CHOICE OF THE APP: the user acknowledges that he has previously, under his own responsibility and at his own risk, carefully and carefully examined the functions, technical and operational methods, characteristics and minimum functional requirements of the App, as well as the risks arising from the use of the same, accepting these services without reservations and recognizing them as being suitable for his needs, already relieving Agic Technology S.r.l. from any responsibility in this regard or about the choice of services and their suitability to meet the needs and / or needs of the user, present and / or future, even if possibly represented to Agic Technology S.r.l. and / or who for it before signing these conditions. In case of use on premise, the user authorizes Agic Technology S.r.l. to use its Internet connectivity and / or its telephone connectivity, as well as to operate on its management systems and / or its devices as long as the only purpose of giving regular execution to the performance object of the App;   12 - FRUITION OF SERVICES: the user undertakes to use the services in compliance with their characteristics and technical specifications and in compliance with the provisions of these conditions, as well as in compliance with applicable laws, regulations and customs. Furthermore, the user undertakes not to use the services improperly and to inform Agic Technology S.r.l. without delay of any improper use of the same by third parties of which he should become