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VOLUME LTD – TERMS AND CONDITIONS
Thanks for using QBOX!
Volume Ltd has developed the QBOX software applications and platforms which it makes
available to users via app.qbox.ai for the purpose of evaluating data models for chatbots
and conversational AI platforms. These are the terms and conditions that apply to use of
QBOX. By registering to use QBOX, you confirm that you accept these terms and
conditions and that you agree to comply with them. If you do not agree to these terms, you
must not use QBOX. If you have any questions about the terms, please let us know by
emailing hello@qbox.ai.
We amend these terms from time to time. Every time you wish to use QBOX, please check
these terms to ensure you understand the terms that apply at that time.
Your attention is drawn in particular to the disclaimers in section 4 and the limit on
Volume’s liability in section 8.
1. Use of the QBOX Services
1.1 Subject to the restrictions set out in this section 1, and the other terms and conditions of
these terms, Volume hereby grants to the User a non-exclusive, non-transferable right,
without the right to grant sublicences, to permit the Authorised Users to use the QBOX
Services solely for the User's internal business operations or (if the User is a consumer)
private domestic purposes.
1.2 The User shall not exceed the monthly usage limits for the QBOX Service displayed to it
during the registration process.
1.3 The User shall not access, store, distribute or transmit any Viruses, or any material during
the course of its use of the QBOX Services that:
(a) is unlawful, harmful, threatening, defamatory, obscene, infringing, harassing or
racially or ethnically offensive;
(b) facilitates illegal activity;
(c) depicts sexually explicit images;
(d) promotes unlawful violence;
(e) is discriminatory based on race, gender, colour, religious belief, sexual
orientation, disability;
(f) is calculated to damage or hinder the operation of the QBOX Services; or
(g) is otherwise illegal or causes damage or injury to any person or property;
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and Volume reserves the right, without liability or prejudice to its other rights to the User,
to disable the User's access to any material that breaches the provisions of this section.
1.4 The User shall not:
(a) except as may be allowed by any applicable law which is incapable of exclusion
by agreement between the parties and except to the extent expressly permitted
under these terms:
(i) attempt to copy, modify, duplicate, create derivative works from, frame,
mirror, republish, download, display, transmit, or distribute all or any
portion of the Software in any form or media or by any means; or
(ii) attempt to de-compile, reverse compile, disassemble, reverse engineer or
otherwise reduce to human-perceivable form all or any part of the
Software; or
(b) access all or any part of the QBOX Services in order to build a product or service
which competes with the QBOX Services; or
(c) use the QBOX Services to provide services to third parties; or
(d) license, sell, rent, lease, transfer, assign, distribute, display, disclose, or
otherwise commercially exploit, or otherwise make the QBOX Services available
to any third party except the Authorised Users, or
(e) attempt to obtain, or assist third parties in obtaining, access to the QBOX
Services, other than as provided under this section 1.
1.5 The User shall use all reasonable endeavours to prevent any unauthorised access to, or
use of, the QBOX Services and, in the event of any such unauthorised access or use,
promptly notify Volume.
1.6 The rights provided under this section 1. are granted to the User only, and shall not be
considered granted to any subsidiary or holding company of the User.
2. Services
2.1 Volume shall provide the QBOX Services to the User on and subject to these terms.
2.2 Volume does not guarantee that the QBOX Services, or any part of them, will always be
available or be uninterrupted. Volume may suspend or withdraw or restrict the availability
of all or any part of the QBOX Services for business and operational reasons. Volume will
try to give the User reasonable notice of any suspension or withdrawal.
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3. Charges
3.1 Each User shall be entitled to run up to ten (10) jobs without charge (“Trial”) during which
time such User shall be entitled to use all of the features of the QBOX Services.
3.2 Following the expiration of the Trial, Users may either:
(a) continue to use and have access to the QBOX Services in respect of the ten (10)
jobs created as part of the Trial and not create any new jobs; or
(b) pay to Volume the sum of £99.00 (ninety-nine UK pounds sterling) exclusive of
any applicable value added tax or other relevant taxes at the prevailing rate, per
month during the continuation of these Terms.
3.3 Any payments due from the User to Volume in accordance with clause 3.2.2 above shall
be paid in advance by way of credit or debit card. All payments shall be processed by
Braintree or such other third-party payment processor as we shall choose at our absolute
discretion from time to time.
3.4 Enterprise pricing is available to such Users as Volume shall consider, in its absolute
discretion, to be eligible. Users should contact Volume to explore the availability of this
pricing.
4. User data
4.1 The User shall own all right, title and interest in and to the User’s Data Model and shall
have sole responsibility for the legality, reliability, integrity, accuracy and quality of the
User’s Data Model.
4.2 The QBOX Services are not a backup service. In the event of any loss or damage to the
User’s Data Model using the QBOX Services, the User's sole and exclusive remedy shall
be for Volume to use reasonable commercial endeavours to restore the lost or damaged
User’s Data Model from the latest back-up of such User’s Data Model maintained by
Volume. Volume shall not be responsible for any loss, destruction, alteration or disclosure
of the User’s Data Model caused by any third party (except those third parties subcontracted
by Volume to perform services related to User’s Data Model maintenance and
back-up).
4.3 Volume shall, in providing the QBOX Services, comply with its Privacy Policy relating to
the privacy and security of any account details for the User which comprise personal data.
The Privacy Policy is available here and may be amended from time to time by Volume in
its sole discretion.
5. No warranties
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5.1 The QBOX Services are provided ‘as is’. Volume makes no other warranty of any kind,
whether express, implied, statutory or otherwise, including without limitation warranties of
merchantability, fitness for a particular use and noninfringement.
5.2 Without limitation, the information provided by Volume regarding any User’s Data Model
is intended for general information only. The User acknowledges that QBOX Services are
not designed for User’s own particular individual circumstances and the QBOX Services
are not provided as a substitute for bespoke analysis of the User’s Data Model.
5.3 Volume makes reasonable efforts to update the algorithms and analysis used to power
the QBOX Services, but it makes no representations, warranties or guarantees, whether
express or implied, that the QBOX Services or the processes used to generate our
evaluation reports are accurate, complete or up to date.
6. User's obligations
The User shall:
(a) comply with all applicable laws and regulations with respect to its activities under
these terms;
(b) ensure that the Authorised Users use the QBOX Services in accordance with
these terms and shall be responsible for any Authorised User's breach of these
terms;
(c) obtain and shall maintain all necessary licences, consents, and permissions
necessary for Volume, its contractors and agents to perform their obligations
under these terms, including without limitation the QBOX Services;
(d) ensure that its network and systems comply with the relevant specifications
provided by Volume from time to time; and
(e) be solely responsible for procuring and maintaining its network connections and
telecommunications links from its systems to Volume's data centres, and all
problems, conditions, delays, delivery failures and all other loss or damage
arising from or relating to the User's network connections or telecommunications
links or caused by the internet.
7. Proprietary rights
7.1 The User acknowledges and agrees that Volume and/or its licensors own all intellectual
property rights in the QBOX Services. Except as expressly stated herein, these terms do
not grant the User any rights to, under or in, any algorithms, patents, copyright, database
right, trade secrets, trade names, trade marks, know-how or techniques (whether
registered or unregistered), or any other rights or licences in respect of the QBOX
Services.
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7.2 “QBOX” and the “Q” logo are trade marks of Volume Ltd. The User is not permitted to use
them without Volume’s prior written approval.
8. Indemnity
8.1 The User shall defend, indemnify and hold harmless Volume against claims, actions,
proceedings, losses, damages, expenses and costs (including without limitation court
costs and reasonable legal fees) arising out of or in connection with the User's use of the
QBOX Services.
9. Limitation of liability
9.1 Nothing in these terms excludes the liability of Volume:
(a) for death or personal injury caused by Volume's negligence; or
(b) for fraud or fraudulent misrepresentation; or
(c) for any liability which may not lawfully be excluded.
9.2 If the User is a consumer: The User agrees not to use the QBOX Services for any
commercial or business purposes, and Volume has no liability to the User for any loss of
profit, loss of business, business interruption, or loss of business opportunity.
9.3 If the User is a business:
Except as expressly and specifically provided in these terms:
(a) the User assumes sole responsibility for results obtained from the use of the
QBOX Services by the User, and for conclusions drawn from such use. Volume
shall have no liability for any damage caused by errors or omissions in any
information, instructions or scripts provided to Volume by the User in connection
with the QBOX Services, or any actions taken by Volume at the User's direction;
(b) all warranties, representations, conditions and all other terms of any kind
whatsoever implied by statute or common law are, to the fullest extent permitted
by applicable law, excluded from these terms; and
(c) the QBOX Services are provided to the User on an "as is" basis.
9.4 Subject to section 8.1:
(a) Volume shall not be liable whether in tort (including for negligence or breach of
statutory duty), contract, misrepresentation, restitution or otherwise for any loss
of profits, loss of business, depletion of goodwill and/or similar losses or loss or
corruption of data or information, or pure economic loss, or for any special,
indirect or consequential loss, costs, damages, charges or expenses however
arising under these terms; and
(b) Volume's total aggregate liability in contract, tort (including negligence or breach 
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of statutory duty), misrepresentation, restitution or otherwise, arising in
connection with the performance or contemplated performance of these terms
shall be limited to £100 (one hundred UK pounds sterling).
10. Term and termination
10.1 The User is responsible for cancelling their account for the use of the QBOX Services by
way of selecting ‘Cancel Plan’ from the account page on the app.qbox.ai website. Users
can cancel their use of the QBOX Services at any time. If the User does so before the end
of their current paid up month, then their cancellation will take effect from the end of the
paid-up month in which they cancel their account in accordance with this clause 10.1, and
they will not be charged again unless they re-activate their use of the QBOX Services at
some time in the future. There will not, under any circumstances, be any pro-rata repayment
of any unused time in the last billing cycle.
10.2 Volume may terminate the User’s access to all or any part of the QBOX Services at any
time, with or without cause, with or without notice, effective immediately. The User may
cancel the User’s QBOX account at any time.
10.3 On termination of these terms for any reason:
(a) all licences granted under these terms shall immediately terminate and the User
shall immediately cease all use of the QBOX Services; and
(b) any rights, remedies, obligations or liabilities of the parties that have accrued up
to the date of termination, including the right to claim damages in respect of any
breach of the agreement which existed at or before the date of termination shall
not be affected or prejudiced.
11. Other Important terms
11.1 No failure or delay by a party to exercise any right or remedy provided under these terms
or by law shall constitute a waiver of that or any other right or remedy, nor shall it prevent
or restrict the further exercise of that or any other right or remedy. No single or partial
exercise of such right or remedy shall prevent or restrict the further exercise of that or any
other right or remedy.
11.2 Except as expressly provided in these terms, the rights and remedies provided under
these terms are in addition to, and not exclusive of, any rights or remedies provided by
law.
11.3 If any provision (or part of a provision) of these terms is found by any court or
administrative body of competent jurisdiction to be invalid, unenforceable or illegal, the
other provisions shall remain in force.
11.4 If any invalid, unenforceable or illegal provision would be valid, enforceable or legal if some 
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part of it were deleted, the provision shall apply with whatever modification is necessary
to give effect to the commercial intention of the parties.
11.5 This agreement constitutes the entire agreement between the parties and supersedes and
extinguishes all previous agreements, promises, assurances, warranties, representations
and understandings between them, whether written or oral, relating to its subject matter.
11.6 The User shall not, without the prior written consent of Volume, assign, transfer, charge,
sub-contract or deal in any other manner with all or any of its rights or obligations under
these terms.
11.7 Volume may at any time assign, transfer, charge, sub-contract or deal in any other manner
with all or any of its rights or obligations under these terms.
11.8 These terms and any dispute or claim arising out of or in connection with them or their
subject-matter (including non-contractual disputes or claims) shall be governed by and
construed in accordance with the law of England and Wales.
11.9 Each party irrevocably agrees that the courts of England and Wales shall have exclusive
jurisdiction to settle any dispute or claim arising out of or in connection with these terms
or its subject matter or formation (including non-contractual disputes or claims).
12. Definitions
12.1 The definitions and rules of interpretation in this section apply in these terms.
Authorised Users: those employees, agents and independent contractors of the User
who are authorised by the User to use the QBOX Services.
QBOX Services: the data model and conversational AI platform evaluation tool services
provided by Volume to the User under these terms via app.qbox.ai or any other website
notified to the User by Volume from time to time (“Site”), and any user guides or other
documentation provided by Volume by means of the Site.
Software: the online software applications provided by Volume as part of the QBOX
Services.
User’s Data Model: the digital files uploaded by the User, or Authorised Users, in JSON
or CSV format (or such other format as may be supported by the QBOX Services) by
means of the app.qbox.ai website, for the purpose of receiving the QBOX Services.
User: a user of the QBOX Services who has registered as such on the app.qbox.ai
website.
Virus: any thing or device (including any software, code, file or program) which may:
prevent, impair or otherwise adversely affect the operation of any computer software,
hardware or network, any telecommunications service, equipment or network or any other
service or device; prevent, impair or otherwise adversely affect access to or the operation 
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of any program or data, including the reliability of any program or data (whether by rearranging,
altering or erasing the program or data in whole or part or otherwise); or
adversely affect the user experience, including worms, trojan horses, viruses and other
similar things or devices.
Volume: Volume Ltd, the operator of the QBOX Services, which is a company registered
in England and Wales under company number 03278281 and whose registered office and
principal place of business is at Buckhurst Court, London Road, Wokingham, Berkshire,
RG40 1PA, United Kingdom.