This End-User License Agreement (EULA) is a legal agreement between the user (either an individual or a single entity) and HOUAM SAS for the HOUAM SAS software product in this document, which includes Android software and may include associated media, license code, printed materials and online or electronic documentation. The software also includes any updates and supplements to the original software provided by HOUAM SAS. Any software provided along with a software that is associated with a separate end-user license agreement is licensed to a user under the terms of that license agreement. By installing, copying, downloading, accessing, unlocking or otherwise using the software, the user agrees to be bound by the terms of this EULA. TRY BEFORE BUY Because software sales are final once HOUAM SAS has sent the license code, HOUAM SAS lets you try the software before purchasing a license code. This should allow for sufficient time to make a purchase decision. If, during this test, the software does not perform as expected, users are adviced not to purchase the product. USE Users (an entity or a person) may use the software product identified above (the “software”) on one device within their organization. Each license code purchased entitles to unlock exactly one software installation on one device. TECHNICAL SUPPORT The software is provided as is. Technical support will only be provided if time permits. Questions can be submitted through HOUAM SAS’s website (houam.com). RESTRICTIONS Except as authorized by the user documentation, users may not merge, modify or adapt the software in any way, including reverse engineering, disassembling, de-compiling, or attempting to enable features that are disabled. You may not loan, rent, lease, license or otherwise transfer the software or any copy of it to any third party outside of your organization. Users of non-HOUAM hardware are informed to strictly follow original manufacturer guidelines as such hardware is not in anyway connected to HOUAM SAS. COPYRIGHT All intellectual property rights in the software and user documentation are owned by HOUAM SAS or its suppliers and are protected by Swedish and international copyright laws, other applicable copyright laws, and international treaty provisions. HOUAM SAS retains all rights not expressly granted. NO WARRANTY Given the nature of this right to use, HOUAM SAS offers no warranty or other representations, either expressed or implied, with respect to the software, related user documentation or technical support, including their quality, performance, merchantability, or fitness for a particular purpose. No HOUAM SAS dealer, distributor, agent or employee is authorized to make any modifications or additions to this warranty. LIMITATION OF LIABILITY Because software is inherently complex and may not be completely free of errors, users are required to verify their work and make back-up copies. In no event will HOUAM SAS be liable for direct, indirect, special, incidental, economic, cover or consequential damages arising out of the use of or inability to use the software, user documentation, or technical support, including, without limitation, damages or costs relating to the loss of profits, business, goodwill, data or computer programs – even if advised of the possibility of such damages. Some states or provinces do not allow the exclusion or limitation of implied warranties or the limitation of liability for incidental or consequential damages, so the above exclusion or limitation may not apply to you. PRE-RELEASE CODE The software may contain pre-release code that is not at the level of performance and compatibility of the final, generally available, product offering. These portions of the software product may not operate correctly and may be substantially modified prior to the first commercial shipment. HOUAM SAS is not obligated to make this or any later version of the software product commercially available. TERMINATION Without prejudice to any other rights, HOUAM SAS may terminate this EULA if users fail to comply with the terms and conditions of this EULA. In such event, users must destroy all copies of the software and all of its component parts. For EU customers only Services subject to reverse charge. VAT to be accounted for by the recipient as per Article 196 of Council Directive 2006/112/EC Customer name and logo HOUAM SAS reserves the right to use customer names and logos for marketing purposes. Conditions of delivery HOUAM uses primarily CHRONOPOST as logistic representative, however other carriers may be used. Delivery time Software licenses ordered through our distributor network are delivered in electronic form after being reviewed and sent within 3 working days. The normal delivery for stocked hardware items is within 14 working days after receipt of an order. For goods that are not in stock but are manufactured directly upon an order, the delivery time is 4-10 weeks after receipt of an order. If a delivery cannot be made because the goods are not in stock or if it is delayed for other reasons, you receive a message to that effect at latest 30 days after you have made the order. Information on current stock status for the respective product can be retrieved by submitting an inquiry on www.houam.com. Freight cost The freight cost varies depending on the product, weight, method of delivery, and delivery address. The exact price is given when the goods are ordered. Method of delivery Electronic delivery Software licenses paid online are normally delivered instantly in electronic form after being reviewed. Pallet delivery Large orders of hardware are normally delivered on EUR pallets. When the product/products have arrived at the local terminal you may be notified by telephone or email regarding the delivery day and time window. Delivery takes place on weekdays. Package delivery Single orders of hardware units are covered by package delivery. When the product/products have arrived at CHRONOPOST you may be notified regarding the delivery day and time window. Delivery takes place on weekdays. Transport damage If the product has damage that is visible upon delivery, this must be reported directly to the carrier/driver. Thereafter the damage must be reported to HOUAM’s customer service by sending a message to support@houam.com. If we are to approve a claim, the packing must be checked as soon as you receive the product. Always save the packing for possible claims against the shipping agent. Right to cancel/repayment Guarantee and Right to complain Guarantee HOUAM’s hardware (HOUAM software products are covered in the EULA) products are sold with one (1) year’s guarantee. The product guarantee covers only original faults, i.e. faults that were in the product upon delivery. These faults must be verified by HOUAM SAS, from which you as customer receive a cost-free repair, or alternatively a new product and compensation for possible freight costs. If the product does not have a guarantee fault we are entitled to debit you for the cost of investigation. If the fault has been caused by erroneous installation, assembly, faulty handling or the like, you are debited for repair costs. The product guarantee does not apply to faults that arise during or after your own change of the product’s function and appearance, such as rebuilding, upgrading or other configuration of the product. Your order confirmation or receipt is valid as proof of guarantee. Keep this document since it is required if the guarantee right needs to be utilied. Note that the right to complain does not apply for companies. Personal data/secrecy You can always feel safe when you deal with HOUAM. Personal data When ordering products you state personal data such as name, address and personal number. At the same time you approve our saving your data so as to be able to fulfil our undertakings with you. In addition, we document certain communication which we have via e-mail so as to give you greater service and to assist follow-up of business. We will never reveal data about you to a third party. If when ordering you have checked for a newsletter it will be sent to you via e-mail. The newsletter is easy to de-register from, via a link in the message itself. Please contact the customer service info@houam.com if you have any questions or thoughts about our handling of personal data