Application Solutions
Various packages are proposed and the Customer
chooses one of them when ordering the Solution.
A User Guide is available online: the Customer may
refer to it.
How to access the Solution - Availability
The Solution is available at: 
https://apps.rewardprocess.com
The Provider as well as his web hosting service provider
shall endeavour to guarantee access to all the
Solution features and to the Customer Data and to
guarantee an availability rate of 99.5%, 24 hours a
day, 7 days a week, 365 days a year.
However, the Customer is informed about the risks
inherent in using the Internet and about the access
interruptions that may result. As a consequence, the
Provider cannot be held responsible for any downtime
or slowdown.
Besides, the Customer is informed about the need to
interrupt the service for maintenance purposes related
to the Solution and technical infrastructure. The Provider
shall do his best to limit the time slots dedicated
to Maintenance and shall inform the Customer in advance,
but the Provider shall not be held responsible
for any possible impact of this unavailability on the
effectiveness of the Solution or on the Customer's activities.
Security of the Data
The Provider undertakes to take all necessary state of
the art technical measures to guarantee the security of
the Customer's Data which has been stored thanks to
the Solution.
As provided in the Article "Liability", the Provider
undertakes to preserve the integrity and confidentiality
of the Data contained in, stored, saved or transmitted
via the Solution. The Provider shall implement the
appropriate measures – whether technical, physical,
organizational ones or via software packages -necessary to prevent any unauthorized access or fraudulent use of Data and to prevent any loss, alteration or destruction of Data.